Job Description
Support children and young people in Out-of-Home Care and drive positive outcomes by embedding trauma-informed, culturally safe practices and ensuring compliance with standards and legislation.
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About the Role
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The On Call Incident Response role is a full-time permanent position and will involve an 8-hour shift pattern between the hours of hours 5pm to 7am, Wednesdays to Sundays.
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Why You'll Love Working With Us
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Salary packaging up to $15,900 tax-free, plus $2,650 entertainment card
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Paid training and professional development
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Opportunities for career development and growth pathways
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Supportive and values-driven team culture
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Discounts on dining, travel, and retail
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What You'll Be Doing
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Conduct visits to services to provide support and guidance to staff in trauma informed best practice, underpinned by the Therapeutic Crisis Intervention model
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Promote safe, nurturing, and culturally respectful environments for all individuals in our care
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Respond promptly and effectively to any incidents that occur during shifts
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Provide oversight, direction, and reassurance to on shift teams
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Step in to cover staffing vacancies or emergencies when required
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Review the care environment to maintain a clean, protected home for young people
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Ensure rostered staff comply with WHS requirements
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What You'll Bring
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Minimum Diploma in community services, youth work, or social work
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Knowledge of trauma-informed and therapeutic care practices
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Strong documentation and compliance capability
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Ability to rapidly process and interpret complex information from multiple sources, triage risk and respond to incidents
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Current driver's license, reliable vehicle, and probity clearances
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About Us
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We are a purpose-driven organisation supporting children and young people through therapeutic, evidence-based care. Guided by our values—Inspired, Courageous, Skilful, Responsive—we foster a supportive, collaborative culture that prioritises safety, wellbeing, and positive futures.
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We Celebrate Diversity
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Lifestyle Solutions is an Equal Employment Opportunity (EEO) employer. We welcome applications from people with disability, Aboriginal and Torres Strait Islander peoples, LGBTI communities, and culturally and linguistically diverse backgrounds.

📌 On Call Incident Response Officer (New South Wales)
🏢 Lifestyle Solutions
📍 New South Wales