Job Description
Join ARMA Group, an ASX-listed leader in credit management, partnering with some of Australia's largest and most recognised brands. We're looking for motivated individuals who are passionate about helping people, solving problems, and building a long-term career.
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Due to our rapid expansion, we have a number of roles in our collections team. As a Collections Officer, you'll be on the front line connecting with vulnerable customers, helping them get back on track with their overdue accounts. We have both Entry-Level and Snr Positions available.
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On a Day-to-Day Basis, You Will:
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Manage inbound and outbound customer calls, arranging payment plans and assisting with the collection of outstanding accounts.
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Build positive relationships with customers and stakeholders while maintaining compliance with company policies and procedures.
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Work towards individual and team performance targets in a supportive, high-performing setting.
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Negotiate payment solutions, resolve account enquiries, and overcome objections while delivering exceptional customer service.
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Use your empathy, active listening skills, and professional phone manner to understand each customer's circumstances and achieve the best possible outcome.
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To be successful, you will need:
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Previous Customer Service Experience, preferably call centre or accounting background.
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Strong computer skills with the ability to quickly learn and navigate multiple systems.
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Full National Police Clearance or the ability to undergo one.
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Strong Problem solving and decision-making skills.
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Resilience, empathy, and emotional intelligence.
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Strong verbal and written communication skills.
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Excellent time management and attention to detail.
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A positive attitude and willingness to learn.
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Why ARMA?
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Work from our vibrant Alexandria office, close to public transport, cafes, and amenities.
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Staff competitions with great prizes throughout the year.
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Regular team outings, social events, and celebrations.
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Genuine career growth and development opportunities.
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Supportive and collaborative leadership team.
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Ongoing training and professional development.
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High-performing, energetic workplace culture,
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Opportunity to make a real impact on team success and customer outcome.
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We're serious about success, but we know how to have fun along the way! When you join us, you're not just starting a job, you're building a career with one of Australia's leading credit management organisations.
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We are a diverse bunch and so welcome all applications from people of all backgrounds, age, cultures, genders, identities, abilities, and experiences. No matter who you are, there's a place for you here.
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Ready to join the team that works hard, celebrates success, supports each other, and has a little fun along the way?
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Applicants must be Australian Citizens or Permanent Residents. Due to the sensitive nature of the information handled in this role, a satisfactory National Police Check will be required as part of the recruitment process.

📌 Collections Officer (New South Wales)
🏢 ARMAGROUP
📍 New South Wales