Job Description
Bolton Clarke Groupone of Australia's largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.
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Responsibilities
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Lead all operational, customer, workforce, quality and financial outcomes across an assigned regional portfolio
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Lead, develop and coach Operations Managers and regional leadership teams
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Drive performance against service delivery, workforce, customer, quality and financial KPIs
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Maintain accountability for regional budget performance and financial sustainability
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Drive workforce productivity, utilisation, service growth and operational efficiency initiatives
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Lead regional implementation of strategic projects, operational improvements and organisational change initiatives
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Ensure services are delivered safely and in line with regulatory, funding and contractual requirements
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Build strong relationships with customers, government stakeholders, community partners and sector networks
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Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes
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Foster a culture of accountability, operational excellence and continuous improvement
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About you
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You'll likely bring experience in:
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Senior operational leadership within aged care, healthcare,



community services or another complex multi-site service environment
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Leading large geographically dispersed workforces and service delivery operations
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Operational performance management, workforce optimisation and customer outcomes
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Managing significant budgets and delivering robust financial performance
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Leading business transformation, operating model change and continuous improvement initiatives
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Building high-performing leadership teams and creating accountability-driven cultures
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Influencing and collaborating with executive stakeholders across large organisations
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Navigating regulated environments with strong governance, quality and compliance requirements
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Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always safe; and Always together in all aspects of your work.
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About this location:
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A new opportunity is now available to join Bolton Clarke, Home & Community Support team.
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Why Work For Bolton Clarke:
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Excellent work/life balance with shifts that suit your personal needs
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A caring team environment with strong clinical and allied health support
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Career progression and development opportunities
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Generous salary packaging and not-for-profit tax benefits -- claim up to $18,550 tax free
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Private health insurance and gym discounts
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An Employee Assistance Program for staff and family
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Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.
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Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.
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If you have any further queries, please contact Owen Bealing
(******)

📌 Director Of Operations (Queensland)
🏢 Bolton Clarke
📍 Queensland