Peppers Beach Club, ****** Davidson Street, Port Douglas, Queensland, Australia
Posted Thursday 27 August **** at 2:00 pm
Peppers Beach Club
situated in the heart of Port Douglas, one hours drive north of Cairns in Far North Queensland.
The property combines beautifully appointed accommodation consisting of spa suites, two and three bedroom apartments and penthouses all within walking distance to four-mile beach and the main street where you will find an array of local shopping options.
Guests enjoy a lagoon style pool surrounded by lush palm trees where they can enjoy food and beverage offerings day and night from KOKO Poolside Bar & Kitchen.
When enjoying your days off there is plenty to keep you occupied, from the Daintree Rainforest to the Great Barrier Reef, there is so much to experience in this little slice of paradise!
Purpose
As a
Hospitality All Rounder – Front Office,
you play a crucial role in assisting our hotel guests from their initial inquiry to check out.
Think of yourself as the go-to expert for room availability, rates, and the wonderful experiences our hotel offers.
You bring a touch of excitement by suggesting enticing upgrades and are at the forefront delivering exceptional local knowledge ensuring our guests have a memorable stay.
Primary Responsibilities
Manage reservations made via phone, email, and online platforms, providing guests with accurate information on room availability, rates, and special offers
Be the first point of contact for our guests, addressing inquiries, answering questions and suggesting local activities
Allocate rooms based on guest preferences, availability and business demands, ensuring a comfortable and enjoyable stay
Safely and securely handle payment transactions, verifying billing details for accuracy
Suggest room upgrades, offer special amenities, and fulfil specific guest requests to elevate their stay




Maintain meticulous reservation records to monitor room availability and ensure smooth check-ins and check-outs
Facilitate the resolution of guest complaints, transforming challenges into opportunities
Skills and Experience
Customer service-oriented with exceptional communication skills
Previous experience in a similar role in the hospitality industry as GSA, Reservations or Concierge is preferred
Proficiency in using reservation and property management systems is a plus
Problem-solving skills and the ability to remain calm under pressure
Team player with a positive attitude and willingness to go the extra mile
Capable of embracing a adaptable rotating schedule that may include evenings, overnights, weekends, and public holidays
ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
Family & Friends Discounts-Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays
Learn Your Way-Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy
Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities-We are a world leading hotel operator!
With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Peppers Beach Club, ****** Davidson Street, Port Douglas, Queensland, Australia
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📌 Hospitality All Rounder (Port Douglas)
🏢 Accor Apartments and Realty
📍 Port Douglas