Job Description
Medical Secretary | Specialist Surgical Practice
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Permanent Part-Time | 4 Days Per Week | 60 Hours Per Fortnight
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For an experienced medical secretary who takes pride in making a busy specialist practice run exceptionally well.
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We are recruiting on behalf of an established Brisbane specialist surgical practice seeking an experienced Medical Secretary to join their team on a permanent part-time basis.
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This is a role for someone who understands that great medical administration is about much more than answering a phone and booking appointments.
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You will be an important part of the practice — managing referrals, coordinating clinics, handling billing, arranging theatre bookings, communicating with patients and healthcare providers, and keeping the specialist's day running smoothly.
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If you are organised, calm under pressure, confident with medical administration and genuinely enjoy looking after patients, this could be an excellent opportunity for you.
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The role
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Permanent part-time
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4 days per week
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60 hours per fortnight
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Every Tuesday off
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Established specialist surgical practice in Brisbane
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Varied role with responsibility and autonomy
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What you'll be doing
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You'll take responsibility for a broad range of specialist medical administration, including:
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Managing a busy telephone line with a warm, professional and helpful manner
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Managing a high volume of incoming emails and referrals
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Triage and processing of referrals
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Management of the specialist's daily diary and clinic workflow
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Theatre bookings and patient quotes
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Medicare, DVA, WorkCover, health fund and inpatient billing
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Patient enquiries and general medical administration
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Liaising with hospitals, health funds, referring practitioners and other healthcare providers
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Preparing and managing medical correspondence
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Working with Genie,



Heidi dictation and Medical-Objects
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Maintaining accurate patient records and documentation
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Supporting the smooth running and presentation of consulting rooms
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Providing holiday and sick leave coverage when required
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Working flexibly with finishing times when required to accommodate the specialist's schedule
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What you'll bring
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We're looking for someone who can hit the ground running and understands the demands of a busy specialist practice.
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You will ideally have:
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Previous experience in medical administration, preferably within a specialist practice
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Experience using Genie
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Strong knowledge of Medicare, DVA, WorkCover and private health fund processes
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Medical billing experience, including inpatient billing
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Experience with theatre bookings and patient quotes
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Experience managing referrals and triaging patients
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Experience managing a busy specialist diary
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A sound understanding of medical terminology
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Excellent written and verbal communication skills
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Strong attention to detail and organisational skills
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Demonstrated ability to prioritise competing demands
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A pleasant and confident telephone manner
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Excellent reliability and punctuality
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The ability to work flexibly within the agreed working arrangements, including occasional adjustments to finishing times and leave coverage when required
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Experience in a similar specialist surgical role will be highly regarded.
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The person we're looking for
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Calm. Caring. Capable.
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Puts patients at ease.




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You understand that patients contacting a specialist surgical practice may be anxious, uncertain or concerned, and you communicate with warmth, patience and empathy.
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Stays calm when things get busy.
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Phones, emails, referrals, bookings and the specialist's diary can all demand attention at the same time. You know how to assess what needs to happen first and keep things moving.
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Takes ownership.
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You don't need to be constantly directed. You notice what needs doing, follow things through and take pride in keeping the practice organised.
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Communicates exceptionally well.
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You are professional and personable with patients, doctors, hospitals, health funds and colleagues alike.
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Works well as part of a team.
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You contribute to a positive workplace and understand the importance of creating a happy, respectful and supportive environment.
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Is dependable.
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You are punctual, reliable and take your responsibilities seriously.
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Why you'll enjoy this opportunity
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This is an opportunity to become a trusted and valued member of an established specialist practice, rather than simply filling a reception desk.
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Your experience will be appreciated. Your organisational skills will matter. And you'll have the opportunity to build robust relationships with patients and the healthcare professionals you work alongside.
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If you are an experienced medical secretary who enjoys being the person who knows what's happening, keeps everything organised and makes the day run smoothly, we'd love to hear from you.
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About the recruitment process
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This position is being recruited confidentially on behalf of an established Brisbane specialist surgical practice.
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Further details about the practice and specialist will be provided to shortlisted candidates as part of the recruitment process.

📌 Medical Secretary (Queensland)
🏢 Qprac Solutions
📍 Queensland