Senior Business Manager, Support at Home
An established care and services organisation is seeking an experienced Support at Home Business Manager to lead the strategic, operational and financial performance of its Support at Home and fee-for-service operations.
This is a senior leadership opportunity for someone who can combine strong knowledge of the Support at Home setting with commercial capability, regulatory expertise and a genuine commitment to high-quality participant outcomes.
A clinical background would be highly regarded, given the role's oversight of clinical care activities, reporting and complex service matters.
The opportunity
Reporting to an Executive leader, you will have end-to-end accountability for the department's performance and continued development.
You will work closely with operational and clinical team members and regularly present to the Executive team and Board.
Your key responsibilities will include:
Leading the Support at Home business model, service delivery and ongoing development
Owning the department budget, including revenue, expenditure, forecasting and overall financial performance across Support at Home and fee-for-service activities
Providing clear operational, financial, clinical and compliance reporting to Executives and the Board
Ensuring services comply with the Aged Care Quality Standards, Support at Home program requirements and other relevant legislation and guidance
Acting as the organisation's subject-matter expert on Support at Home and providing practical advice to employees, participants and families on complex service matters
Overseeing clinical care activities and reporting in partnership with the clinical lead
Ensuring incidents are accurately reported, appropriately managed and submitted within required timeframes
Leading the organisation's response to regulatory audits and engagement with relevant government departments




Managing relationships with external agencies and service partners
Taking business ownership of the organisation's care-management platform, including participant budgets, fees, case notes, forms and reporting
Overseeing organisational training records and compliance through the learning-management system
Maintaining contemporary policies and procedures aligned with best practice and Support at Home requirements
Leading, supporting and developing a geographically dispersed team
About you
You will be a commercially capable leader who can operate confidently across service delivery, governance, compliance and stakeholder management.
To be successful, you will ideally bring:
Significant leadership experience within Support at Home.
Strong and current knowledge of Support at Home program requirements and the Aged Care Quality Standards
Demonstrated responsibility for budgets, financial performance and operational results
Experience reporting to, or presenting to, Executive teams and Boards
Experience managing regulatory audits, compliance obligations and relationships with government or external agencies
The ability to interpret complex requirements and provide clear, practical advice to varied stakeholders
Strong systems capability, ideally including experience with AlayaCare Cloud or a comparable care-management platform
Proven experience leading and engaging geographically dispersed teams
Excellent judgement, communication and stakeholder-management skills
A relevant clinical qualification or substantial clinical-care experience, which would be highly regarded
What's on offer
A senior role with genuine ownership of an important and evolving service area
Flexible hybrid working, with the opportunity to work from home most of the time
Location flexibility across the East Coast of Australia
The role will involve travel to connect with team members across the eastern states, as well as regular attendance at Board meetings in NSW.
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📌 Senior Business Manager, Support At Home (New South Wales)
🏢 seek.com.au
📍 New South Wales