Job Description
At TOT Transport, we're more than just a logistics company.
Since opening in ****, we provide reliable Transport and Logistics solutions with a strong focus on safety and customer satisfaction.
We're a collaborative group of people who share TOT Transport's core values - Care, Quality, One Team, Best Outcome, and Service Excellence.
These values drive everything we do, from our dedicated team members to the innovative solutions we offer our clients.
About the role
TOT Transport is seeking a motivated Operations Support Coordinator to join our friendly and supportive team.
This full-time role operatesFriday to Tuesday, 1:00 pm – 10:00 pm with hybrid working benefits.
Reporting to the Division Manager, the Operations Support Coordinator provides vital support across scheduling, allocations, compliance, administration and customer service.
You'll play a key role in ensuring operations run smoothly, drivers are supported, and our customers receive the service excellence TOT is known for.
Responsibilities include but not limited to
Route and allocate customer deliveries into driver delivery runs for next day delivery
Review and reconcile daily driver run sheets
Complete daily allocation reporting and general administration duties
Prepare and communicate daily reporting to the operations team and wider business as per reporting schedule




Assist with driver management and claims process
Liaise with all stakeholders, maintaining relationships including with customer management, drivers, employees, and customer's clients
Resolve arising operational issues, customer allocations and/or conflicts
Adhoc admin support for the business and team
The successful applicant will be a person who possesses the following attributes
Previous Transport industry experience
Experience in allocations and routing
Experience with TMS and CRM databases
The ability to work autonomously and as part of a team
Proficient with Microsoft Excel and databases
Highly organised with strong attention to detail.
Demonstrate excellent written and verbal communication skills
Ability to multi-task and work under pressure
Commitment to service excellence
Proactive approach and positive attitude
High focus on Safety and a strong understanding of COR and WHS policies and procedure
Current and valid Full NSW Drivers Licence with own reliable transport
Every Wednesday and Thursday off
Career progression opportunities
Supportive and friendly environment
Team Building Events
Market-competitive salary + Annual bonus incentives
Please note: Only shortlisted candidates will be contacted

📌 Operations Support Coordinator (New South Wales)
🏢 TOT Transport
📍 New South Wales