Love wellness? Love creating exceptional client experiences? Ready to be part of something special?
Merse Wellness Spa is looking for a warm, polished and customer-focused
Spa Receptionist
to join our team in
Holmview.
As the first point of contact for our clients, you'll play an significant role in creating the premium Merse experience from the moment they walk through the door. This is more than a traditional reception role — you'll support bookings, client enquiries, sales, memberships and day-to-day spa operations while ensuring every client feels genuinely welcomed and looked after.
Perks & Benefits
FREE Fitness Cartel gym membership
Paid day off for your birthday — celebrate on us
Discounts across Merse Wellness Spa services
Discounts on Fitness Cartel apparel, supplements and café products
Ongoing training, development and career progression opportunities
Opportunity to grow with an expanding health, fitness and wellness brand
Supportive team environment within a premium wellness setting
About the Role
As part of our Front of House team, you'll be responsible for delivering an exceptional client experience while keeping the Spa running smoothly.
Your Day Will Include
Welcoming clients, managing check-ins, bookings and enquiries
Responding to phone, email and walk-in enquiries in a friendly and professional manner
Building rapport with clients and creating a memorable experience at every interaction
Supporting sales by promoting memberships, treatments, services, packages and retail products
Processing payments and maintaining accurate client profiles and bookings
Keeping reception, sauna, spa and client areas clean, stocked and beautifully presented
Managing linen, stock levels and general supplies
Completing opening and closing procedures




Supporting the wider Spa team wherever needed to deliver a seamless client journey
About You
We're looking for someone who genuinely enjoys working with people and has an interest in
health, beauty and wellness
.
You'll Ideally Bring
Previous reception or customer service experience, ideally within a spa, wellness centre, health club, beauty or similar environment
A warm, confident and engaging personality
Solid communication skills and the ability to quickly build rapport
A genuine passion for delivering exceptional customer service
Confidence recommending and promoting products, services and memberships
The ability to multitask and stay organised in a busy environment
High standards of personal presentation and professionalism
A proactive attitude — you notice what needs doing and get stuck in
Confidence using computer systems and learning new technology
Australian working rights
Current First Aid & CPR certificates, or willingness to obtain them
Availability
Merse Wellness Spa operates
Mon-Fri 5.30am-9.00pm, Weekends 7am-7pm
, so we're looking for team members who have flexibility across our operating hours. As a casual role, shifts will be offered across a
rotating roster including weekends
, so weekend availability will be important.
About Merse Wellness Spa
Merse Wellness Spa
brings together premium wellness, recovery and beauty services in one destination, creating an elevated experience designed to help our clients look, feel and perform at their best.
We're building a team of passionate people who genuinely believe in health and wellness and love creating exceptional experiences for others.
If you're passionate about wellness, love working with people and want to grow your career with an exciting expanding brand,
we'd love to hear from you.
No agencies please.
#J-*****-Ljbffr

📌 Spa Receptionist - Holmview (Queensland)
🏢 Merse Wellness
📍 Queensland