Job Description
Elevate Your Service Career with Mercedes-Benz
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Are you an experienced Service Advisor ready to join a premium automotive brand? Mercedes-Benz is looking for a customer-focused qualified to join our Service team and deliver an exceptional experience from booking through to vehicle handover.
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This is an exciting opportunity to work with one of the world's most recognised automotive brands while building strong customer relationships and developing your career within a leading dealer group.
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About the Role
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As a Service Advisor, you'll be the key link between our customers and Workshop team, managing service bookings, providing accurate repair advice and keeping customers informed throughout their vehicle's journey.
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You'll play an important role in driving customer satisfaction, workshop productivity and service department performance.
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Key Responsibilities
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Manage customer bookings, enquiries, repair orders and vehicle updates.
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Provide accurate estimates, explain repairs and obtain customer approvals.
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Coordinate workflow with Technicians and Workshop Management.
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Monitor vehicle progress and keep customers informed throughout repairs.
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Conduct vehicle handovers and explain completed work and recommendations.
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Build lasting customer relationships while driving productivity and satisfaction.
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About You
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You'll be a polished and customer-focused professional who enjoys working in a fast-paced environment and takes pride in delivering a premium service experience.
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You'll Bring:
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Previous Service Advisor experience, preferably within automotive.
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Strong technical knowledge with excellent customer service skills.
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Exceptional communication, relationship-building and negotiation abilities.
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Strong organisation, attention to detail and problem-solving skills.
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Ability to manage competing priorities in a fast-paced environment.
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Strong computer literacy, dealership systems experience and a current Australian Driver Licence.
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Why Join Us?
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Work with the prestigious Mercedes-Benz brand.
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Competitive remuneration with performance incentives.
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Employee benefits, staff discounts and exclusive retail offers.
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EAP and wellbeing support for you and your family.
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Access to ongoing Mercedes-Benz manufacturer training.
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Modern facilities and advanced workshop technology.
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Genuine career progression within Peter Warren Automotive.
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Join a supportive team committed to delivering a premium customer experience.
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About Us
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Mercedes-Benz Artarmon is proud to represent one of the world's most iconic automotive brands, delivering a premium experience to our customers across every touchpoint.
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We are backed by Peter Warren Automotive, one of Australia's largest and most respected automotive dealer groups. With the strength and stability of a major automotive network behind us, our people have access to genuine career opportunities, professional development and long-term progression.
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We invest in our people through manufacturer training, career development, employee benefits and wellbeing initiatives, while fostering a culture built around professionalism, collaboration and excellence.

📌 Service Advisor (New South Wales)
🏢 Peter Warren Automotive Holdings
📍 New South Wales