Job Description
Your new company A well-established professional services organisation is seeking an experienced IT professional to take ownership of its technology environment. With significant system change underway, the business requires a hands-on technology leader who enjoys problem-solving, embraces new technology and can drive operational improvements while delivering exceptional support to internal stakeholders.
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Your new role
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In this exciting new role, you will be:
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Acting as the primary point of contact for IT operations, support, and technology improvement initiatives.
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Providing high-quality end-user support across hardware, software and business-critical applications.
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Managing relationships with external IT providers and ensuring service delivery standards are met.
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Supporting and improving key practice management, accounting and business systems.
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Identifying opportunities to streamline processes, improve user experience and reduce support issues.
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Building trusted relationships with stakeholders and providing calm, effective support during busy operational periods.
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What you'll need to succeed
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Previous experience supporting technology environments within Accounting, Legal or Professional Services organisations.
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Strong hands-on experience across Microsoft technologies, end-user computing and IT operations.
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Exposure to business applications such as Xero, MYOB, Access APS/APM or similar practice management platforms.
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Proven ability to prioritise competing requests and perform effectively in fast-paced, business-critical periods.
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Experience managing vendors and external service providers.
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Excellent communication skills with the ability to support users at all levels of the business.
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A proactive mindset with strong ownership, accountability and attention to detail.
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What you'll get in return
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You'll join a cooperative professional services organisation where technology is a key business enabler. This role offers genuine ownership of the IT function, the opportunity to influence feature technology decisions, attractive salary packaging and on-site parking.

📌 It Lead / Manager (Victoria)
🏢 Rashi Joshi
📍 Victoria