Job Description
Glendenning, NSW | Permanent Full-Time | $70,000–$80,000 + Super
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Join a growing logistics business in a newly created role! We are seeking a Customer Service & Administration professional to join a growing logistics business in Glendenning. This is a varied role supporting an established team and working with a portfolio of blue-chip clients. You'll manage customer enquiries, order and delivery queries, administration and data entry, while liaising with transport providers to ensure issues are followed through to resolution.
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This is not a traditional call‐centre role — we're looking for someone proactive, adaptable and comfortable wearing multiple hats.
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Why You'll Love This Role
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$70K–$80K + super, depending on experience
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Permanent, full-time opportunity
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Newly created position due to business growth and new client accounts
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Work with established blue-chip clients
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Varied role with plenty of chance to learn and develop
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Supportive, close-knit team
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Join a business where the average employee tenure is around nine years
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Long-term opportunity with a stable and growing organisation
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About the Role
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You'll be responsible for:
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Responding to customer enquiries via phone and email
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Investigating order, delivery and inventory queries
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Liaising with transport providers to resolve delivery issues
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Using internal systems to investigate orders and provide customer updates
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Completing general administration and data entry
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Updating customer inventory information in SAP
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Maintaining accurate records in the OrderPoint CRM/order management system
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Supporting the existing team with day-to-day administration
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Proactively communicating with customers and following issues through to resolution
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Building strong relationships with key client accounts
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About You
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We're looking for someone who brings the right attitude, communication style and team fit.
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Previous customer service and/or administration experience
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Strong communication and interpersonal skills
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📌 Customer Service Coordinator (New South Wales)
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