Job Description
At TOT Transport, we're more than just a logistics company. Since opening in ****, we provide reliable Transport and Logistics solutions with a strong focus on safety and customer satisfaction. We're a team-oriented group of people who share TOT Transport's core values - Care, Quality, One Team, Best Outcome, and Service Excellence. These values drive everything we do, from our dedicated team members to the innovative solutions we offer our clients.
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About the role
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TOT Transport is seeking a motivated Operations Support Coordinator to join our friendly and supportive team. This full-time role operatesFriday to Tuesday, 1:00 pm – 10:00 pm with hybrid working benefits.
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Reporting to the Division Manager, the Operations Support Coordinator provides vital support across scheduling, allocations, compliance, administration and customer service. You'll play a key role in ensuring operations run smoothly, drivers are supported, and our customers receive the service excellence TOT is known for.
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Responsibilities include but not limited to
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Route and allocate customer deliveries into driver delivery runs for next day delivery
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Review and reconcile daily driver run sheets
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Complete daily allocation reporting and general administration duties
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Prepare and communicate daily reporting to the operations team and wider business as per reporting schedule
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Assist with driver management and claims process
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Liaise with all stakeholders, maintaining relationships including with customer management, drivers, employees, and customer's clients
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Resolve arising operational issues, customer allocations and/or conflicts
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Adhoc admin support for the business and team
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The successful applicant will be a person who possesses the following attributes
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Previous Transport industry experience
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Experience in allocations and routing
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Experience with TMS and CRM databases
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The ability to work autonomously and as part of a team
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Proficient with Microsoft Excel and databases
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Highly organised with strong attention to detail.
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Demonstrate excellent written and verbal communication skills
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Ability to multi-task and work under pressure
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Commitment to service excellence
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Proactive approach and positive attitude
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High focus on Safety and a strong understanding of COR and WHS policies and procedure
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Current and valid Full NSW Drivers Licence with own reliable transport
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Every Wednesday and Thursday off
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Career progression opportunities
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Supportive and friendly environment
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Team Building Events
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Competitive Salary + Annual bonus incentives
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Please note: Only shortlisted candidates will be contacted

📌 Operations Support Coordinator (New South Wales)
🏢 TOT Transport
📍 New South Wales