About the Role
Roca Byron Bay is seeking an experienced and highly organised Reception Centre Manager (ANZSCO ****** - Accommodation and Hospitality Managers nec) to oversee the daily operations of its reception and functions division. This role requires strong leadership, administrative, and customer service skills to ensure the smooth and skilled operation of the centre.
The Reception Centre Manager will be responsible for supervising reception staff, managing front-desk operations, coordinating client services, and ensuring compliance with organisational policies and procedures. The role suits an individual who can multitask, work under pressure, and maintain high service standards in a busy environment.
Key Responsibilities
Plan, organise, and manage the day-to-day operations of the reception centre
Supervise, train, and coordinate reception and administrative staff
Ensure professional and efficient client service at all times
Develop and implement administrative systems, procedures, and service standards
Manage client enquiries, appointments, and service workflows
Monitor staff performance and provide coaching and feedback where required




Liaise with management to improve operational efficiency and service delivery
Maintain accurate records, reports, and documentation
Ensure compliance with workplace health and safety requirements
Oversee rostering, attendance, and workflow planning
Assist management with recruitment activities, including shortlisting and interviewing reception staff
Handle customer feedback, complaints, and service improvements professionally
Ensure the reception centre is maintained in a clean, organised, and welcoming condition
Qualifications and Requirements
At least 3 years of relevant work experience in reception, functions, or event management
Strong leadership and people-management skills
Excellent communication and customer service abilities
Ability to manage multiple tasks in a fast-paced setting
Strong organisational and problem-solving skills
Ability to work independently and as part of a team
Availability to work weekdays (and weekends if required)
Australian citizens and permanent residents are encouraged to apply.
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📌 Reception Centre Manager (Byron Bay)
🏢 Sixth Lafite
📍 Byron Bay