We are seeking an experienced Senior Business Analyst to join a large Queensland organisation on a 12-month day-rate contract, supporting the ongoing optimisation, enhancement and effective use of critical business systems.
This is an excellent opportunity for a senior BA who enjoys working at the intersection of business, technology and continuous improvement, and who can confidently engage with senior stakeholders, technical teams and external vendors to translate complex business needs into practical solutions. You will play a key role in identifying business improvement opportunities, analysing operational requirements, supporting system enhancements and helping the organisation maximise the value of its existing technology capability.
About the Role
Leading business process analysis to identify opportunities for operational improvement and enhanced customer outcomes
Analysing current and future-state processes and developing recommendations for improvement
Developing business requirements, business rules, process maps, functional specifications and supporting documentation
Providing expert advice on
Microsoft Dynamics 365 capabilities
, with a focus on maximising existing functionality before considering custom solutions
Working across
Dynamics 365 Customer Engagement (CE), Dynamics 365 Finance & Operations (F&O;) and Microsoft Power Platform
Collaborating with business stakeholders, technical teams and external service providers to investigate and resolve complex business and system issues
Assessing, prioritising and managing business system enhancement requests
Supporting the planning, implementation and evaluation of system releases, upgrades and enhancements
Leading root cause analysis and identifying sustainable solutions to recurring business and system issues
Ensuring requirements and proposed solutions are appropriately documented and aligned with governance requirements




Supporting stakeholder engagement, impact assessments, business readiness and adoption of process and system changes
Supporting UAT, validation activities and post-implementation reviews
Maintaining business analysis artefacts, knowledge repositories and operational documentation
Providing mentoring and guidance to other Business Analysts and team members
About You
Significant experience working as a Senior Business Analyst in complex business systems environments
Demonstrated experience with
Microsoft Dynamics 365 Customer Engagement (CE)
Experience with
Dynamics 365 Finance & Operations (F&O;)
will be highly regarded
Robust experience with
Microsoft Power Platform
, particularly Power Apps, Power Automate and Power Pages
Experience working across business-as-usual support, continuous improvement and business systems optimisation
Strong business process analysis and process improvement capability
Proven ability to translate business requirements into clear, practical and well-documented solutions
Exceptional stakeholder engagement and facilitation skills
The ability to work effectively with senior stakeholders, technology teams and external vendors
Strong problem-solving and root cause analysis capability
Experience working within structured governance, service management and change management environments
The ability to navigate ambiguity, challenge assumptions and provide trusted advice to stakeholders
This is an opportunity to join a well-established Queensland organisation where you will have genuine influence over the optimisation and continuous improvement of business-critical systems. You will work across a broad range of stakeholders and initiatives, with the opportunity to apply your Dynamics 365 and business analysis expertise to deliver meaningful operational and customer outcomes. For more information please reach out to Max at ******
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📌 Senior Business Analyst (Queensland)
🏢 Sharp & Carter
📍 Queensland