Considering a career change? Use your residential construction knowledge in an exciting tech start-up.
Join a fast-growing construction tech company, built by builders, for builders
Ideal for a tech savvy professional from a residential/construction background
Be part of a values-driven, collaborative team with a strong focus on culture
The Opportunity
JACK App is a construction technology platform on a mission to help the residential construction industry work smarter, from first bid to final handover. Headquartered in Adelaide and growing rapidly, the business is reshaping how construction businesses across Australia, New Zealand and the US manage estimating, scheduling, budgeting and documentation.
As JACK App continues to grow, ROUSSOS Recruitment is proud to be partnering with them to appoint a Client Onboarding Specialist to join the onboarding team, working closely with Account Managers and a dedicated offshore support team to guide new customers through the setup process and ensure they get up and running smoothly.
The Role
As Client Onboarding Specialist, you will own the onboarding journey for new clients from the point of sale through to confident, active use of the platform.
Your responsibilities will include:
Running discovery calls with new clients and configuring JACK App to match their operational requirements
Working closely with the offshore team to prepare and migrate client data
Delivering hands-on, live training sessions with clients
Tracking each implementation against activation milestones and identifying where clients may need extra support
Handing over fully activated clients to the Account Manager with a clear summary




Sharing client feedback and onboarding insights with the wider team to help continuously improve the platform and process
Use your knowledge of residential construction to build credibility with builders and guide them towards smarter ways of working, not just a well configured system.
The Like Mind
You will have a strong understanding of how a residential building business operates, ideally through direct experience working within one, combined with a tech-savviness and passion for how SaaS systems can make a builder's day easier.
You will bring:
Experience within a residential building company, in an admin, customer service, operations or similar role
Strong communication skills and a genuine customer-service mindset
Comfort using SaaS platforms and CRM systems
Attention to detail when handling and checking data accuracy
The flexibility and adaptability to work within a fast-moving, agile business
Confidence delivering training or guidance to people who may not be technical
Why Join JACK App?
It's an exciting time to join JACK App. The business is growing fast, and the platform is built on real construction industry knowledge rather than guesswork. You'll be part of a close-knit, collaborative team where your work has a direct, visible impact on how builders run their businesses day to day.
You will benefit from:
A close-knit, agile team culture where wins are celebrated together
Regular team activities with a focus on health and wellness
Breakout spaces including a games room and a dedicated wellness area
Room to grow into a leadership role or explore alternative career growth within the business as it scales
Competitive salary package
Access to contemporary tools and technology to support your work
#J-*****-Ljbffr

📌 Client Onboarding Specialist (Adelaide)
🏢 JACK App
📍 Adelaide