Job Description
Looking for a role that offers variety, stability and a great team culture?
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We're looking for a customer-focused professional who enjoys problem-solving, thrives in a fast-paced environment and takes pride in delivering exceptional service. If you're looking to join a growing business where your contribution is valued, we'd love to hear from you.
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The Role
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As a Customer Service Specialist, you'll be the first point of contact for customers across Australia. You'll manage enquiries, coordinate services, liaise with contractors and internal teams, and help ensure a seamless customer experience from start to finish.
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Key Responsibilities
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Managing inbound and outbound customer calls
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Coordinating bookings, service requests and maintenance enquiries
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Responding to customer enquiries via email and CRM platforms
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Liaising with customers, contractors and internal teams
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Managing customer cases through to resolution
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Maintaining accurate customer records and documentation
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Assisting with invoicing and administrative tasks
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Building strong customer and stakeholder relationships
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What You Bring
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Strong written and verbal communication skills
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Ability to multitask and manage competing priorities
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A proactive and solutions-focused approach
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Experience using CRM systems
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Strong attention to detail and organisational skills
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A positive attitude and team-first mindset
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Why Join?
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Monday to Friday, 9am – 5pm hours
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Hybrid work options after training
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Free onsite parking
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Supportive and cooperative team environment
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Opportunity to develop across multiple areas of the business
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Growing national business with long-term career opportunities
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Fast-paced role offering variety and autonomy
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📌 Customer Service Specialist (Victoria)
🏢 Weploy
📍 Victoria