Product Support Technician – Pick & Carry Cranes
One of the biggest, one of the best and certainly the absolute-pacesetter when it comes to concept, design and production of world leading Pick & Carry cranes. A top-quality global organization who take pride in their products and who also take pride in the employment experience they provide for their valued team members. Stability, quality and reliability are a few words that jump in mind when thinking of this company and their products. If you're sick of working for organizations who deliver broken promises and lack follow-through, this employment chance will be a very refreshing change for you.
Position Description
If you know pick & carry cranes, can fault-find properly and enjoy solving problems, this is a role worth looking at. This Product Support Technician position isn't a role where you'll spend every day on the tools, and it's not purely office-based either, but an ideal blend perfectly suited to an experience crane mechanic looking for the next step in their career. Genuine pick & carry crane experience is required, someone who understands the equipment technically and can use that knowledge to support customers, production and the service team. A big part of the role is technical support.
Customers will call when they have an issue with a machine, production or service might need help diagnosing a fault.



Sometimes you'll be able to resolve it over the phone, other times you'll need to get involved directly.
You'll be responsible for:
Providing technical and product support to customers.
Supporting the Production and Service teams with technical issues.
Diagnosing mechanical, electrical, hydraulic and pneumatic faults.
Troubleshooting equipment issues and working through practical solutions.
Assisting with field and offsite repairs when required.
Providing after-hours telephone support to customers when required.
Assisting with technical training for internal staff.
Sharing your knowledge and experience across the wider business.
Candidate Requirements
Strong hands-on experience with pick & carry mobile cranes.
Good electrical, hydraulic and pneumatic knowledge.
Strong diagnostic and fault-finding skills.
CN – Non-Slewing Mobile Crane licence.
Good communication and customer service skills.
The ability to work comfortably with customers, technicians and internal departments.
A willingness to work between the office and the field when required.
Australian Citizen or Permanent resident preferred, however open to sponsor an experienced Pick & Carry Crane expert, but you'll have to be able to impress me.
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📌 Product Support Technician – Pick & Carry Cranes (Queensland)
🏢 Cappro Pacific
📍 Queensland