Job Description
Great customer service starts with great people.
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Weathertex is seeking an enthusiastic and customer-focused Customer Support Team Member to join our team at our Raymond Terrace manufacturing site in the Hunter Region.
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This is a full-time position and an excellent opportunity to join a proudly Australian-owned manufacturer, working as part of a supportive and collaborative team.
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Weathertex manufactures 100% Australian-made timber building products and is committed to creating sustainable building solutions that help transform the way Australia builds.
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What We Offer
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Full-time
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Monday to Friday working week from 8:00am–4:00pm
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Supportive and friendly team environment
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Access to our Employee Assistance Program (EAP) for confidential wellbeing and support services
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Training and support to help you succeed in the role
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Opportunity to work with a well-established Australian manufacturer
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A workplace where your ideas and contribution are valued
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Strong commitment to workplace health, safety and wellbeing
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Onsite canteen
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About the Role
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As a key point of contact for our customers, you will play an key role in delivering an exceptional customer experience from initial enquiry through to order and delivery.
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This is a hands-on and varied role where you will support customers, solve problems, process orders and work closely with our internal teams to achieve the best possible outcomes.
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You will be part of our close-knit Customer Support team, working collaboratively with Sales, Manufacturing,



Planning and Logistics to keep things moving and ensure our customers receive the high level of service they expect from Weathertex.
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Key Responsibilities
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Your responsibilities will include:
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Being a friendly and professional first point of contact for our customers
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Responding to customer enquiries via phone and email
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Processing customer orders and completing accurate data entry
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Understanding customer needs and providing practical solutions
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Managing and resolving customer issues and escalated enquiries
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Following up on enquiries, orders, deliveries and customer requests
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Working closely with Sales, Manufacturing, Planning and Logistics
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Providing general administrative support to the Customer Support team
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Building strong and positive relationships with customers and internal stakeholders
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Taking ownership of customer enquiries and following them through to resolution
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About You
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We are looking for someone who genuinely enjoys helping people, solving problems and getting things done.
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You will be confident communicating with a wide range of people, have excellent attention to detail and enjoy working as part of a team. You will bring a positive attitude, good commercial awareness and the ability to remain calm,



organised and professional in a busy environment.
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Most importantly, you will be someone who takes ownership, looks for solutions and genuinely cares about providing a great customer experience.
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To Be Successful, You Will Have
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Previous experience in a customer service, customer support or administration role
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A professional, friendly and confident phone manner
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Excellent verbal and written communication skills
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Strong active listening and problem-solving skills
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Experience managing inbound and outbound customer communication
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Confidence dealing with customer concerns and escalated enquiries
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Strong attention to detail and accuracy
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Good computer and data entry skills
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The ability to manage multiple priorities in a fast-paced environment
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A collaborative and team-focused approach
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Reliability, enthusiasm and a willingness to learn
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A positive, solutions-focused attitude
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The ability to follow procedures and instructions accurately
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Why Join Weathertex?
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At Weathertex, our people are our greatest asset. Our culture is built around people, collaboration, innovation and continually looking for ways to do things better.
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You will be joining an Australian-owned business with a strong purpose and genuine commitment to sustainability. We pride ourselves on providing a supportive workplace where your ideas are valued, your contribution matters and you are supported to succeed.
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If you enjoy building relationships, solving problems and being part of a great team, we'd love to hear from you.

📌 Customer Support Team Member (New South Wales)
🏢 Weathertex
📍 New South Wales