Customer Service Officer - Contact Centre
Customer Service Officer - Contact Centre
$***** per hour + Super | 3-5 Days Per Week | Weekdays Only | Tweed Heads
The Opportunity
Are you a confident customer service professional who enjoys helping people and thrives in a busy team environment?
We are currently seeking one to two Customer Service Officers to join the Contact Centre team of a local council based at the Tweed Heads Civic Centre.
This is a fantastic opportunity for someone with strong communication skills, solid computer literacy and a genuine customer-focused approach.
You'll be the first point of contact for members of the community, handling inbound enquiries and helping customers navigate council services and information.
What's on Offer
$***** per hour + Super
3-5 days per week - Monday to Friday
Some flexibility around days may be available for the right candidates
8:30am - 4:30pm
Contract opportunities ranging from approximately 3 months to 6 months+, with potential for extension
Professional, supportive team environment
About the Role
Working within the council Contact Centre, your day will involve:
Answering a high volume of inbound telephone enquiries
Providing friendly, professional and accurate customer service




Navigating multiple computer systems during individual calls
Recording and updating customer information accurately
Providing information and directing enquiries to the appropriate council department when required
Developing your knowledge of council services, processes and systems
Working collaboratively as part of an established Contact Centre team
About You
We're looking for people who are confident, personable and genuinely enjoy dealing with customers.
To be successful, you will have:
Intermediate computer skills and confidence learning and using business systems
The ability to quickly navigate between multiple systems while speaking with a customer
Excellent verbal communication and active listening skills
A calm and skilled manner, even when dealing with challenging or high-pressure situations
The ability to work effectively in a busy call centre environment
Strong attention to detail
A reliable, punctual and self-motivated approach
The ability to work positively within an existing team structure
A willingness to learn and continually develop your knowledge
This role would suit someone who is confident on the phone, comfortable with technology and enjoys helping people.
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📌 Customer Service Officer - Contact Centre (New South Wales)
🏢 Spinifex Recruiting
📍 New South Wales