Bundaberg, Queensland ****, Australia A$70,000 - A$80,000
Full-time Permanent Mid-level Senior
Posted 28 Aug ****
Description
Integrated Disability Support Services (IDSS) | Bundaberg, QLD
Make a difference where it really counts
Integrated Disability Support Services is seeking a passionate and capable
Participant Liaison Officer (PLO)
to join our team at our
Bundaberg Hub
.
This is a full-time role for someone who genuinely enjoys working with people, building strong relationships and helping ensure participants receive high-quality, individualised support.
As a PLO, you'll play a key role in connecting participants, families, support teams and IDSS management. You'll help make sure supports are working well, participant goals remain front and centre, and our Lifestyle Mentors have the guidance and support they need to deliver great outcomes.
The role is designed to help the people we support live their best lives by encouraging independence, community participation and meaningful progress toward their individual goals.
What you'll be doing
You'll work closely with participants, families, guardians, advocates and our internal teams, with responsibilities including:
Building positive relationships with participants, families and team members
Monitoring participant outcomes and ensuring supports align with individual goals
Completing participant documentation, reporting, administration and data entry
Coordinating communication between participants, families, support workers and other stakeholders




Supporting roster changes and helping ensure effective use of available resources
Coaching and mentoring Lifestyle Mentors to help deliver high-quality supports
Working collaboratively with HR to ensure support teams have the right skills, qualifications and behaviours
Supporting the planning and delivery of creative, individualised services
Maintaining compliance with NDIS requirements and the IDSS Code of Conduct
Ensuring participant files and documentation are accurate and current
Participating in an on-call roster on a rotational basis
About you
We're looking for someone who can combine strong people skills with organisation, initiative and sound judgement.
You'll ideally bring:
Experience working within disability, community services or a similar environment
Excellent verbal and written communication skills
Strong organisational skills and the ability to meet deadlines
Confidence communicating with participants, families, stakeholders and support teams
The ability to build rapport and positive working relationships
Knowledge of the NDIS, relevant legislation and the Quality and Safeguards Framework
Intermediate to advanced Microsoft Office skills
A practical, solutions-focused approach and willingness to jump in where needed
A




Certificate III in Disability or Individual Support
is preferred but not essential.
At IDSS, our work is about much more than delivering supports.
Our vision is to build independence, empower resilience and strengthen community connections for vulnerable members of our community. We value
Purpose, Opportunity and Passion
, and we want our team members to feel that their work genuinely contributes to lasting change.
You'll be joining a passionate, committed team where good ideas are encouraged, relationships matter and no two days are exactly the same.
The important bits
Position:
Participant Liaison Officer
Employment:
Full Time
Location:
IDSS Bundaberg Hub
Reports to:
Management Team
Additional requirement:
Participation in a rotational on-call roster
If you're passionate about supporting people to achieve meaningful outcomes and enjoy combining participant engagement, coordination and team leadership, we'd love to hear from you.
Company Overview
IDSS is a disability support provider with Community Hubs in Bundaberg, Childers and the Sunshine Coast. We deliver a range of supports to people with a disability including: Supported Independent Living Community Access (both individual and group support) Respite We're five years old now, and we wouldn't have made it to where we are without the participants we support and the commitment and hard yakka of our extraordinary staff. We are looking for Lifestyle Mentors to work across our communities.
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