We are partnering with a leading Legal professional services organisation to recruit an experienced IT Support Specialist for their Sydney CBD office.
This is a hands-on support position working within a high-performing, professional environment, providing technical support across desktop, applications, hardware, meeting rooms and user administration.
Previous IT support experience within a law firm or legal environment is essential for this position.
The Role
You will provide responsive, high-quality technology support to users across the Sydney office, while collaborating with a broader global IT function.
Key responsibilities include:
Provide Level 1 and Level 2 desktop and application support to end users
Troubleshoot hardware, software, network and connectivity issues
Support Microsoft 365, Windows, Active Directory and Exchange environments
Provide support across legal-specific applications and document management systems
Set up and configure laptops, desktops, mobile devices and other hardware
Manage user accounts, permissions, onboarding and offboarding activities
Support meeting room and audio-visual technology
Diagnose technical issues and elevate where appropriate
Maintain accurate documentation and contribute to ongoing improvements across the IT environment




Deliver a high standard of customer service to users at all levels of the organisation
About You
Previous IT support experience within a law firm or legal environment, essential
Experience providing technical support
Strong knowledge of Microsoft 365 and Windows environments
Experience with Active Directory and Exchange
Exposure to legal technology and applications, such as document management, PDF, document comparison or email management platforms
Strong troubleshooting skills across hardware and software
Excellent communication and stakeholder management skills
A polished, service-focused approach suited to supporting professionals in a fast-paced environment
The ability to prioritise competing requests and confidently manage issues through to resolution
Why Consider This Opportunity?
This is a great opportunity for someone already working within legal IT who wants to join a sophisticated, well-established environment with exposure to a broader global technology team.
You'll be joining a collaborative IT function where quality of service is highly valued, with the chance to deepen your experience across specialist legal technology and enterprise systems.
Location:Sydney CBD
Employment:Permanent, full-time
Working arrangement:Office-based
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📌 It Support Specialist (Legal) (New South Wales)
🏢 Talent
📍 New South Wales