Senior Dispute Resolution Lead - Customer Outcomes (New South Wales)

Senior Dispute Resolution Lead - Customer Outcomes (New South Wales)

30 Aug
|
Iag
|
New South Wales

30 Aug

Iag

New South Wales

Job Description
IAG is seeking an External Dispute Resolution Lead to guide a high-performing team through AFCA-referred general insurance complaints, balancing regulatory expectations with strong people leadership.
This permanent full time role is based across multiple Australian locations.
You will develop capability, oversee daily operations, escalate complex disputes, and drive improvements in processes and customer outcomes across the complaints journey.

📌 Senior Dispute Resolution Lead - Customer Outcomes (New South Wales)
🏢 Iag
📍 New South Wales

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