Job Description
Citation Group is seeking a customer-focused support skilled to assist clients on the HR platform and related products.
You'll respond to calls and tickets, troubleshoot routine issues, and guide users to self-solve while escalating complex cases as needed.
Join a growing team that values clear communication, prioritization, and a helpful, curious mindset.
Experience with HR SaaS is a plus and Zendesk familiarity is welcome.
📌 Hr Saas Support Specialist (New South Wales)
🏢 Citation Group
📍 New South Wales
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