Customer Technology Solutions Consultant
Industry: Hospitals and Health Care
Are you passionate about helping customers leverage technology to solve business challenges, improve operational efficiency, and maximize the value of digital solutions?
We are seeking a customer-focused Technology Solutions Consultant to serve as a trusted advisor and subject matter expert, guiding customers through the evaluation, implementation, adoption, and optimization of technology solutions.
In this highly collaborative role, you will partner with sales, product, implementation, and customer success teams to deliver exceptional customer experiences.
You will combine technical expertise, consultative problem-solving, relationship management, and solution enablement skills to help customers achieve their business objectives while driving adoption, satisfaction, and long-term success.
Key Responsibilities
Customer Consulting & Solution Advisory
Serve as the primary technology advisor throughout the customer lifecycle, from solution evaluation to adoption and optimization.
Conduct discovery sessions to understand customer workflows, business challenges, operational needs, and technology requirements.
Analyze customer objectives and recommend solutions that align with strategic and operational goals.
Build trusted relationships with customers by providing expert guidance and best-practice recommendations.
Deliver engaging product demonstrations, solution presentations, and consultative discussions to prospective and existing customers.
Partner with business development and sales teams to identify opportunities and align solutions with customer needs.
Support solution evaluations by addressing technical questions, business requirements, and implementation considerations.
Clearly communicate solution capabilities, benefits,



and value propositions to both technical and non-technical audiences.
Customer Onboarding & Adoption
Develop onboarding strategies that promote successful implementation and long-term adoption.
Translate business and technical requirements into actionable implementation and readiness plans.
Support customers throughout onboarding activities to ensure a smooth transition and positive experience.
Provide guidance on workflow optimization, solution utilization, and change management practices.
Collaborate with internal teams to coordinate implementation activities and customer-facing initiatives.
Identify potential project risks, operational challenges, and adoption barriers.
Develop mitigation strategies and support issue resolution efforts throughout implementation and post-deployment phases.
Assist with go-live planning, readiness assessments, and stabilization activities.
Training & Customer Enablement
Deliver customer education programs, training sessions, and workshops on solution functionality and best practices.
Develop and provide instructional materials that improve user adoption and solution effectiveness.
Train internal stakeholders and teams on product capabilities, workflows, and customer value propositions.
Promote knowledge sharing and continuous learning across customer and internal teams.
Cross-Functional Collaboration
Partner closely with implementation, product management, customer success, operations, and commercial teams to ensure successful customer outcomes.




Communicate customer feedback, enhancement opportunities, and market insights to relevant stakeholders.
Support continuous improvement initiatives that enhance customer satisfaction and business performance.
Participate in customer meetings, business reviews, workshops, and industry events as needed.
Required Qualifications
Bachelor's degree in Business, Information Technology, Healthcare Administration, Computer Science, or a related field, or equivalent qualified experience.
4+ years of experience in technology consulting, solutions consulting, customer success, software implementation, or a related customer-facing role.
Experience conducting customer presentations, product demonstrations, workshops, or solution consultations.
Proven ability to gather requirements and translate business needs into technology solutions.
Experience working directly with customers and managing multiple projects and stakeholders simultaneously.
Strong verbal, written, and presentation skills.
Preferred Skills & Experience
Knowledge of enterprise software, technology platforms, system integrations, connectivity solutions, interoperability, or workflow automation tools.
Experience supporting SaaS platforms, software implementations, customer onboarding, or adoption initiatives.
Experience in solution consulting, technical consulting, sales engineering, or customer enablement roles.
Familiarity with customer success methodologies and organizational change management practices.
Experience collaborating across product, implementation, customer success, and sales functions.
Ability to identify implementation risks and develop practical mitigation plans.
Understanding of operational workflows, business process improvement, and technology transformation initiatives.
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📌 Customer Technology Solutions Consultant (Melbourne)
🏢 SoTalent
📍 Melbourne