Job Description
Customer Sales & Service / Retail Assistant (Bilingual – English & Mandarin)
Customer Sales & Service / Retail Assistant (Bilingual – English & Mandarin)
Part-Time | 3 Days per Week | Slacks Creek, Brisbane
About Us
Fred Auto Parts is an established automotive parts retailer and supplier based in Slacks Creek, Brisbane.
We supply automotive parts to customers across Australia through our retail store, online channels and nationwide delivery network.
As our business continues to grow, we are looking for a friendly, reliable and motivated Customer Sales & Service / Retail Assistant to join our team.
This is a part-time position, initially 3 days per week, with the opportunity for additional hours and greater responsibilities as you develop your skills and product knowledge.
About the Role
This is an entry-level customer service and sales support position with opportunities to develop into a broader sales role over time.
You do not need to be an automotive parts expert when you start.
We will provide training and help you gradually learn our products, systems and customer service processes.
Initially, your main responsibilities will include:
Answering incoming customer calls, taking messages and transferring calls to the appropriate team member
Assisting with general customer enquiries and basic sales enquiries
Assisting with customer returns, exchanges and warranty enquiries
Processing and labelling returned products
Providing English and Mandarin translation support when required
Preparing basic quotations and recording customer requirements for the sales team
Assisting walk-in customers and supporting the retail counter
Helping with basic administrative and customer service tasks
Assisting with picking or locating products in the warehouse during busy periods
Working with our sales and warehouse teams to ensure customers receive friendly and effective service
Grow Into a Sales Role




As you become familiar with our products and systems, you will have the opportunity to take on more responsibility, including:
Identifying and recommending suitable automotive parts
Preparing customer quotations independently
Handling more complex customer enquiries
Processing customer orders
Developing automotive parts and vehicle application knowledge
Managing customer enquiries from start to finish
We are happy to train the right person, so previous automotive experience is highly regarded but not essential.
About You
To be successful in this role, you should:
Be fluent in both English and Mandarin
Be confident and professional when speaking with customers over the phone
Have good communication and customer service skills
Be comfortable using computers and learning new systems
Be organised and able to accurately record customer information
Have a positive attitude and willingness to learn
Be reliable, punctual and willing to help the team when required
Be comfortable working in both an office/retail and warehouse environment
Highly Regarded
The following would be an advantage, but are not essential:
Customer service or retail experience
Automotive or auto parts experience
An interest in cars or automotive products
Previous phone-based customer service experience
Sales or sales support experience
Current Australian Driver Licence
What We Offer
Part-time position – initially 3 days per week
Opportunity for additional hours based on performance and business requirements
Full on-the-job training
Opportunity to develop automotive parts and sales knowledge
Clear opportunity to progress into a broader Customer Sales & Service role
Friendly and supportive team environment
Reliable position with a growing automotive parts business
Staff discounts
Free onsite parking
Be careful - Don't provide your bank or credit card details when applying for jobs.
Don't transfer any money or complete suspicious online surveys.
If you see something suspicious, report this job ad.

📌 Customer Sales & Service / Retail Assistant (Bilingual - English & Mandarin) (Queensland)
🏢 Fred Auto Parts
📍 Queensland