MLB – Major Loss Builders | Property Insurance Repairs with Purpose
From emergency make-safes to the full reconstruction of homes, commercial buildings, rural properties and more —
Major Loss Builders
is WA's trusted name in insurance building repairs. Fires, floods, storms or cyclones — if it's damaged, we've got it covered.
With rapid growth and increasing demand, we are seeking an experienced and
proactive Admin Manager
to assist our administration operations, drive team performance, and ensure an exceptional client experience across all claims.
Why Join MLB?
We're a
high-energy, high-performance
team who show up with
purpose and pride
every day.
Join a business that's shaking up the industry with
innovation and integrity
Thrive in a
fast-paced environment
where your leadership makes a real impact
Lead a passionate team committed to helping people in their most vulnerable moments
Enjoy a
strong team culture
that values growth, support, and performance
The Role: Admin Manager
This is a leadership role, responsible for managing claim expectations and supporting building supervisors across the life cycle of insurance claims. You'll ensure compliance with client KPIs, streamline workflows, and foster a culture of accountability and excellence.
Key Responsibilities
Track, analyse and ensure compliance
with MLB's key performance indicators (KPIs) for role requirements and your allocated building team
Direct and coordinate




your designated building team through all stages of claims and assessments — ensuring quality control, project timelines, and contractual obligations are met, with customer satisfaction as a top priority
Administer jobs within MLB systems
— keeping records updated, documents accurately maintained and categorised, and all status changes and communications correctly logged
Monitor, review, and authorise job and subcontractor invoicing
in line with delegated financial authorities
Provide high-level communication to clients
, maintaining contact throughout each claim and responding promptly to queries — including updating client portals to accurately reflect real-time job progress
Ensure Client Portals are updated
, maintaining accurate Client Portal information inline with required KPI's and service expectations.
What You Bring to the Role
Experience in the insurance industry is
essential
Proven leadership and people management experience
High attention to detail with a solutions-focused mindset
Strong organisational and communication skills
Ability to manage competing priorities in a fast-paced environment
Confident in leading by example and maintaining high professional standards
Ready to Lead with Impact?
If you're a results-driven admin skilled with a passion for team leadership and a background in insurance repairs, we want to hear from you!
#J-*****-Ljbffr

📌 Administration Manager | Full-Time (Western Australia)
🏢 Major Loss Builders
📍 Western Australia