Job Description
About the Role
We are seeking a FreightCustomer Service Representative to join a growing freight and logistics team on a permanent full-time basis.
This is an excellent opportunity for a customer-focused professional who enjoys problem-solving, working in a fast-paced environment and building strong relationships with customers.
Experience in freight, transport or logistics is highly regarded, but not essential.
Key Responsibilities
Handle customer enquiries professionally across phone, email, and live chat
Monitor shipment progress and keep customers informed of important delivery updates
Communicate with carriers and relevant stakeholders to investigate and resolve delivery issues
Ensure customer and shipment information is accurately maintained acrossCargowise system
Collaborate with internal teams to coordinate solutions and deliver a high level of customer service
Develop and maintain positive customer relationships through proactive communication and regular follow-up
Effectively manage competing priorities and respond promptly to urgent customer and delivery matters
About You
We are looking for a customer-focused professional who demonstrates:
1–2+ years of experience in customer service




Excellent verbal and written communication skills
A strong customer-first mindset and a natural ability to resolve problems
High attention to detail with strong organisational and time-management skills
The ability to stay composed, skilled and solution-focused in a high-pressure environment
Confidence working with technology and the ability to quickly learn recent systems
A proactive, reliable and collaborative approach to working within a team
Minimum Reqiurements
Full wroking rights in Australia
Currently you are based in Sydney
No sponsorship
5 days onsiteAble to commute to the office by either your own car or public transport
Cargowise system
At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.
We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability.
If you require an adjustment to be made during the recruitment process, please email our Adjustments ******/adjustmentsforadditional contact details.

📌 Freight Customer Service Representative (New South Wales)
🏢 HOBAN Recruitment
📍 New South Wales