Service Advisor | Customer Service | Workshop Administration | Automotive
Full-Time | Monday‐Friday | Gatton
More than just an administration job.
Do you thrive in a
fast‐paced environment
, enjoy dealing with people and have a knack for keeping things organised when there's a lot happening at once?
Gatton Auto Electrical
is looking for an energetic, organised and confident
Customer Service & Workshop Coordinator
to become the key link between our customers and workshop team.
We're a proudly family‐owned business celebrating
10 years in business
. Our business has been built around
Family, Community, Loyalty, Honesty and Trust
, and we're looking for someone who shares those values and wants to become an important part of our team.
This is a
full‐time, Monday‐to‐Friday position
based at our spacious, purpose‐built workshop in Gatton.
The Role
This is
not simply a reception or administration position
.
You'll be at the centre of a busy automotive workshop, helping coordinate customers, bookings, technicians and the day‐to‐day workflow.
You'll need to be
confident and firm when required
, comfortable making decisions and capable of keeping things moving – while remaining approachable, respectful and open to the ideas of the people around you.
Your responsibilities will include:
Providing exceptional
customer service
face‐to‐face, over the phone and via email.
Managing
customer bookings and workshop scheduling
.
Preparing
repair orders and job cards
and maintaining accurate customer and vehicle information.
Keeping customers informed about the progress of their vehicles.
Acting as the key
customer liaison
between our customers and technicians.
Coordinating with technicians regarding
workflow,



job priorities and deadlines
.
Helping keep jobs moving efficiently through the workshop.
Managing changing priorities in a
fast‐paced environment
.
General
workshop administration
and record keeping.
Supporting the wider team as required.
About You
You'll suit this role if you're the type of person who sees what needs doing, takes ownership and gets it done – while still listening to the team around you.
We're looking for someone who:
Is
confident and assertive when needed
, without being overbearing.
Has excellent
customer service and communication skills
.
Is friendly, approachable and professional.
Is highly organised with strong
time‐management and prioritisation skills
.
Can confidently
multitask
and adapt when priorities suddenly change.
Is comfortable making decisions and
thinking on their feet
.
Is a natural
problem solver
.
Remains calm and professional when things get busy.
Has a positive,
can‐do attitude
.
Is honest, reliable and takes pride in their work.
Is a genuine
team player
and values other people's input.
Is confident using computers and willing to learn new systems.
Your Experience
Experience in
customer service, service advising, workshop coordination, service reception, administration or the automotive industry
would be highly regarded.
You may currently be working as a:




Service Advisor | Automotive Service Advisor | Service Coordinator | Workshop Coordinator | Workshop Administrator | Service Receptionist | Customer Service Coordinator
Automotive experience is an advantage, but it isn't essential.
We'd also like to hear from people with strong customer service and coordination experience from
agricultural machinery, trucking, dealerships, equipment hire, construction, transport, parts, trades or other busy service‐based businesses
.
Attitude, confidence, organisation and willingness to learn are just as important to us as industry experience.
What's In It For You?
Above‐award salary – negotiated based on your skills and experience.
Full‐time Monday‐Friday – no weekend work.
Ongoing training and development.
Modern, spacious and purpose‐built workplace.
Free onsite parking.
Support from an experienced and professional team.
Join an established, locally owned family business.
Opportunity to take ownership of your position and
grow your role with the business
.
Think You'd Be a Good Fit?
You'll enjoy this position if you
thrive on being busy
.
One minute you might be helping a customer at the counter, the next you're answering the phone, arranging a booking, checking the progress of a vehicle or working with our technicians to reorganise workshop priorities.
You'll need to
think on your feet, juggle multiple priorities and remain calm under pressure
, while ensuring our customers continue to receive outstanding service.
We're not looking for someone who simply wants to sit behind a reception desk.
We're looking for someone who wants to take ownership, work alongside our team and help keep our customers and workshop moving.
#J-*****-Ljbffr

📌 Customer Service & Workshop Coordinator (Queensland)
🏢 Gatton Auto Electrical
📍 Queensland