Job Description
Customer Service Specialist - Call Centre | Business & Banking
n
Are you looking to join one of Australia's Big 4 Banks? We are seeking resilient, detail-oriented professionals to join our Business Banking team in South Eveleigh. This is a high-energy, fast-paced contract role where you will be the face of the bank for our business clients.
n
The Role at a Glance
n
n
Location: South Eveleigh, Sydney
n
Pay Rate: $38 per hour + Super
n
Hours: Full time (38 hours/week).n
n
Schedules are provided with 1 month's notice for consistency.
n
n
Hybrid Flexibility: ***** split between office and home (following successful completion of training).
n
n
What You'll Be Doing
n
As a Business Banking Specialist, you will handle high-volume, back-to-back calls from business customers.
n
n
Diverse Inquiries: Answering queries regarding general business accounts, corporate cards, and digital banking.
n
Problem Solving: Managing customer complaints and navigating complex emotions with empathy and professionalism.
n
High Volume: Maintaining focus and quality while managing a consistent flow of incoming calls.
n
Accuracy: Ensuring high attention to detail when updating records and processing requests.
n
n
What We Are Looking For
n
We need individuals who thrive in a structured,



busy environment and possess the "soft skills" to turn a frustrated caller into a loyal customer.
n
n
Communication: Exceptional verbal and written communication skills.
n
Active Listening: The ability to truly hear the customer's needs and provide right-first-time solutions.
n
Resilience: Comfort handling back-to-back calls and managing difficult conversations.
n
Reliability: Commitment to the full contract duration. Note: Please flag any pre-planned annual leave during the application process.
n
n
Why Join Us?
n
n
World-Class Training: A comprehensive 6-week training program to ensure you are fully equipped for success.
n
Career Growth: Exposure to the corporate banking sector with genuine opportunities for professional development.
n
Modern Workspace: Work from our flagship South Eveleigh precinct, featuring incredible amenities and a collaborative culture.
n
n
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
n
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 Call Centre Financial Services (New South Wales)
🏢 Randstad
📍 New South Wales