Senior Dispute Resolution Lead - Customer Outcomes (New South Wales)

Senior Dispute Resolution Lead - Customer Outcomes (New South Wales)

30 Aug
|
Iag
|
New South Wales

30 Aug

Iag

New South Wales

Job Description
IAG is seeking an External Dispute Resolution Lead to guide a high-performing team through AFCA-referred general insurance complaints, balancing regulatory expectations with strong people leadership. This permanent full time role is based across multiple Australian locations.
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You will develop capability, oversee daily operations, escalate complex disputes, and drive improvements in processes and customer outcomes across the complaints journey.

📌 Senior Dispute Resolution Lead - Customer Outcomes (New South Wales)
🏢 Iag
📍 New South Wales

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