Intake & Service Delivery Lead - Support at Home
As the Support at Home Lead – Driving Intake & Service Delivery, you will work closely with the existing Support at Home Team to ensure clients experience a smooth transition from initial referral through to commencement and ongoing delivery of services. You will provide hands‐on operational leadership, helping ensure services are coordinated effectively, client needs are understood and communicated, operational issues are addressed promptly and budgets and financial targets are supported and maintained.
Key responsibilities
Coordinating referrals, enquiries and client intake processes
Supporting client onboarding and commencement of Support at Home services
Ensuring client information, service requirements and documentation are accurate and complete
Drafting agreements and tracking budgets and plan spendings
Supporting effective service scheduling and workforce coordination
Monitoring service delivery and responding to changes in client needs
Identifying and resolving service delivery issues before they impact clients
Maintaining accurate client and service records




Supporting compliance with aged care requirements, organisational policies and service standards
Monitor service performance, capacity and operational priorities
About you
Experience within aged care or home care industry desirable
Experience in client intake, service coordination, care coordination or operational service delivery
Solid organisational and prioritisation skills
The ability to manage competing client and operational requirements
Strong communication and relationship-building skills
Sound judgement and the ability to resolve day-to-day service delivery issues
Strong computer literacy and accurate record-keeping skills
An understanding of quality, compliance and client-centred service delivery
The ability to work collaboratively while also taking ownership of your responsibilities
Salary depending on experience
Full-time employment based in Childers
Operational role with genuine responsibility and autonomy
Support from an experienced management team
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📌 Intake & Service Delivery Lead - Support At Home (Bundaberg Central)
🏢 Forest View Care
📍 Bundaberg Central