Community Relations Officer | Logan Water
Beenleigh, QLD, Australia
Job Description
The opportunity
We currently have an opportunity for a
Community and Stakeholder Engagement Officer
to join our team supporting water infrastructure projects. In this role, you will develop and deliver communication and stakeholder engagement strategies that help maintain strong relationships with communities, customers, project teams and key stakeholders while supporting the successful delivery of critical infrastructure programs.
This position involves a combination of office-based and site-based activities, working closely with project teams, council representatives, residents and business owners. You will coordinate engagement activities, prepare communication materials, manage stakeholder enquiries and support project events and community education initiatives. A White Card will be required after commencement.
Key responsibilities include:
Developing and implementing community and stakeholder engagement plans for multiple projects
Preparing and delivering water outage letters and other communication materials as required
Conducting stakeholder and customer surveys to measure engagement outcomes
Supporting stakeholder negotiations relating to property access, construction impacts and site restoration
Managing stakeholder enquiries and complaints and escalating issues where required
Supporting project events, community engagement activities and education programs
Providing advice and guidance to project teams on stakeholder engagement strategies and obligations
What we're looking for
To be successful in this role, you will bring:
Tertiary qualifications in Communications, Public Relations or a related discipline
More than five years' experience in corporate communications and community engagement roles




Experience working within multidisciplinary project environments
Experience supporting water, utilities, infrastructure or civil construction projects
Strong written, verbal and organisational skills
The ability to manage multiple priorities and resolve challenging stakeholder issues
A proactive and collaborative approach with a solid focus on building positive relationships
Commitment to safety and alignment with Zero Harm principles
Experience working within the water industry or infrastructure delivery environment will be highly regarded.
What we offer
At Downer, we offer:
A supportive and collaborative team environment
Opportunities to work on meaningful infrastructure projects that positively impact local communities
Ongoing professional development and career growth opportunities
A strong commitment to safety, inclusion and wellbeing
Flexible and rewarding career opportunities within one of Australia's leading infrastructure service providers
About Energy & Utilities
Energy & Utilities delivers end to end engineering, asset management and infrastructure services to customers across Australia and New Zealand. We support our customers through the design, construction, maintenance and operation of critical infrastructure that keeps communities connected and essential services operating.
At Downer, we are committed to creating a workforce that reflects the communities in which we live and work. We value diversity and are committed to providing an inclusive workplace where everyone feels respected, supported and empowered to succeed.
Downer Group is an employer that acknowledges and embraces the importance of our people's diverse experiences, talents and cultures. As an inclusive employer, we welcome applications from everyone.
Job Info
Job Identification ******
Job Category Corporate and Stakeholder Affairs
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📌 Community Relations Officer | Logan Water (Victoria)
🏢 Downer Group
📍 Victoria