Heart In Hand Support Services is a Sunshine Coast-based NDIS provider specialising in support for people living with neurological conditions. We're passionate about delivering high-quality, person-centred care that helps our participants live with dignity, independence, and a sense of connection to their community.
About Us
Heart In Hand Support Services is a Sunshine Coast-based NDIS provider specialising in support for people living with neurological conditions. We're passionate about delivering high-quality, person-centred care that helps our participants live with dignity, independence, and a sense of connection to their community.
About the Role
We're looking for
experienced Support Workers
to join our growing team, covering
active night shifts and day shifts
. You'll be supporting participants living with complex neurological conditions including
MS, Dementia, MND, and Parkinson's Disease
, many of whom require
high physical care support
. This is a fantastic prospect for a dedicated support worker who thrives in a values-driven team and wants to make a genuine difference in people's lives.
Availability required:
Must be available across
all 7 days of the week
(flexible rotating roster)
Day shifts can start as early as
6:00 am
Active night shift availability essential
What You'll Be Doing
Providing high-quality, person-centred support to participants living with neurological conditions such as MS, Dementia, MND, and Parkinson's Disease
Delivering high physical care support, including manual handling, transfers, and mobility assistance
Assisting with personal care, daily living tasks, and community access
Supporting participants overnight during active night shifts,



including responding to needs as they arise
Working collaboratively with our care team, families, and allied health professionals
Accurately documenting shift notes and progress in line with NDIS requirements
Upholding participant rights, dignity, and choice at all times
What We're Looking For
Previous experience as a Support Worker (essential)
Demonstrated experience supporting clients with
Multiple Sclerosis (MS), Dementia, Motor Neurone Disease (MND), and Parkinson's Disease
Experience providing
high physical care support
, including manual handling, transfers, and use of mobility/hoisting equipment
Genuine flexibility to work across a 7-day rotating roster, including early starts and active nights
A calm, patient, and proactive approach — particularly for overnight support
Strong communication and documentation skills
Reliable, professional, and compassionate approach to care
Required Qualifications & Checks
Applicants
must hold
(or be willing to obtain prior to starting):
NDIS Worker Screening Check (clearance)
NDIS Worker Orientation Module ("Quality, Safety and You") certificate
Current First Aid and CPR certificates
Working with Children Check (Blue Card) — if applicable to role
Certificate III in Individual Support (or equivalent) — desirable
Current driver's licence and reliable vehicle — fully comprehensive insurance to cover work purposes.
Right to work in Australia
Why Join Heart In Hand?
Supportive, close-knit team culture
Ongoing training and professional development
Opportunity to build genuine, long-term relationships with participants
Competitive pay rates in line with the SCHADS Award
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📌 Experienced Support Worker (Melbourne)
🏢 Heart in Hand Support Services
📍 Melbourne