Job Description
Indigeco is recruiting a Client Service Officer, Customer Foundation, for our NSW Government client based in Parramatta. This is a short-term contract opportunity with an ASAP start and an end date to be confirmed, with potential for extension based on business needs.
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This role is focused on supporting vulnerable customers through financial management services. It is not a general housing, social work or call centre role. You will manage a customer caseload, support financial decision‐making, prepare budgets, respond to customer and stakeholder enquiries, and help ensure customers' financial matters are managed with empathy, accuracy and professionalism.
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ABOUT THE COMPANY
n Our client is a NSW Government organisation providing important services to customers who require support with financial management and decision‐making. You will be joining a structured, supportive and customer‐focused team that works with care, discretion and strong attention to detail.
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YOUR RESPONSIBILITIES
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Manage a customer caseload and deliver financial management services in line with policies, procedures and delegations
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Communicate with customers to understand their financial needs, circumstances, goals and day‐to‐day requirements
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Prepare, review and maintain budgets, income and expenditure arrangements, accommodation payments and other financial administration
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Respond to customer and stakeholder enquiries via phone, email and occasional face‐to‐face contact with empathy, professionalism and respect
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Make or support substitute financial decisions on behalf of customers, applying sound judgement and a rational financial lens
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Manage competing priorities, triage urgent matters and deliver timely outcomes for customers
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Escalate complex matters, risks, privacy concerns or substantial complaints to senior staff or management when appropriate
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YOUR REQUIREMENTS
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Strong customer service experience, ideally within complex, sensitive or high‐volume environments
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Experience managing customer cases, enquiries, client accounts, ongoing customer relationships or administrative caseloads
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Strong empathy and confidence working with vulnerable customers while maintaining qualified boundaries
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Sound financial literacy, including confidence working with budgets, income, expenses and basic financial decisions
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Excellent communication and interpersonal skills, with the ability to build rapport over the phone, by email and face to face
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Strong administration, organisation, attention to detail and ability to work within policies and procedures
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Experience in financial services, government, community services, disability, guardianship, trustee services, aged care or vulnerable customer support will be highly regarded
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YOUR PERKS
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Payrate of $***** per hour + super
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7 hours per day, 35 hours per week
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4-week contract with potential extension
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ASAP start in Paramatta
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Opportunity to build experience in a meaningful NSW Government customer service environment
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Supportive training and induction provided for successful contractors
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📌 Client Service Officer (Multiple Vacant Positions) (Sydney)
🏢 Indigeco
📍 Sydney