Job Description
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Work at one of the largest and most successful venues in WesternSydney
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Working within a team who has a passion for providing the best customer service experience to our members and guests across 3 venues.
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Above award rates
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We are looking for a friendly, experienced and well-presented Customer Service Professional to join our team.
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About the Role:
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As part of our Concierge team, you will be responsible for:
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Welcoming Members and Guests in a friendly courteous manner
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Signing in members and visitors, conducting ID checks and RSA assessments
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Screening and forwarding calls to appropriate personnel or departments and taking messages when appropriate
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Answering questions about venues and providing all relevant information
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Operating the public-address system to make any announcements to club patrons and staff
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Processing tickets for shows and concerts and collecting payments
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Updating details in membership system
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Issuing Workers' Gift Cards
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Taking member bookings for the Club courtesy bus
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Facilitate cloak room service; and
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Any other reasonable duties as requested by Management.
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Requirements:
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12 months
reception/concierge
experience in Hospitality / Hotel / Entertainment is preferred




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Excellent communication, interpersonal skills and presentation
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Excellent skills in customer service, attention to detail, communication, time management, dealing with difficult conversations and customer complaints
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Basic knowledge and skills in computer systems / programs including Outlook
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Current NSW RSA and RCG competency card, or willing to obtain
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Polite phone etiquette; and
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Willing to work a mixture of day, evening and weekend shifts.
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Benefits
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Competitive casual rate above award rate
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Employee Enterprise Agreement
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Free onsite undercover parking
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Uniforms provided
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Staff Christmas Party
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Employee Assistance Program - up to 6 sessions annually
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25% staff discount with our food vendors Marlos All Day and Lusso Bistro
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About Us....
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By any measure, the story ofWorkers Lifestyle Groupis a proud record of achievement. Its continuing success is a result of its robust relationship to its members and the community from which it has grown and its relevance and value as a recreational, sporting, entertainment and social icon in Sydney's burgeoning west.
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Get to know us more at
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📌 Casual Concierge / Reception (New South Wales)
🏢 Blacktown Workers Club Group
📍 New South Wales