Job Description
Australian Optimal Recruitment – Sydney NSW
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$80,000 - $80,000 a year
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Full time, Permanent
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5d ago , from Australian Optimal Recruitment
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Team Lead Sundays to Wednesday (4 days work) 8a.m. to 6p.m.
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Permanent Position
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Based on Sydney's Northern Beaches
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$80,000 + superannuation
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Team Lead Sundays to Wednesday (4 days work) 8a.m. to 6p.m.
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Permanent Position
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Based on Sydney's Northern Beaches
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$80,000 + superannuation
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Our client is seeking an organised and proactive Team Leader to support the day-to-day operation of their Rescue Office. In this hands-on leadership role, you'll oversee rescue case management, support the 38 high-performing rescue team, monitor KPIs, coordinate workloads, and help ensure rescue requests are responded to quickly and effectively.
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Key responsibilities:
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Support and lead a high-volume contact centre team.
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Monitor rescue cases, call queues, and service performance.
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Resolve complex enquiries and escape priority matters.
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Analyse performance data and prepare operational reports.
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Coordinate staffing, approve timesheets, and maintain service coverage.
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Drive continuous improvement projects and support current systems.
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About you:
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You have at least two years' experience leading a contact centre or customer service team, strong organisational and problem-solving skills, excellent communication, and a passion for delivering outstanding service. Experience monitoring KPIs, coaching staff, and managing competing priorities is essential.
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Why Apply?
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Make a genuine difference to the animals rescued.
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Supportive, purpose-driven team culture.
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Diverse and rewarding leadership role.
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Ongoing learning and development opportunities.
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If you're an experienced operations team leader looking for meaningful work where every day makes an impact, we'd love to hear from you.

📌 Call Centre Team Lead (New South Wales)
🏢 Australian Optimal Recruitment
📍 New South Wales