Job Description
We're looking for a Customer Service Specialist who's passionate about delivering world-class service, driving user adoption, and making a meaningful difference every day.
n
About the Role
n
This is more than just a support role — you'll be a key part of our customer's journey from day one. Through onboarding, training, and ongoing support, you'll ensure our clients get the most out of our subscription platforms and online store.
n
What You'll Be Doing
n
n
Deliver exceptional first-contact support via phone, email, and chat
n
Own and resolve complex customer issues, keeping clients informed throughout
n
Conduct onboarding and training for new clients and administrators
n
Develop training guides, video tutorials, and support documentation
n
Lead or support quarterly webinars and help identify upsell opportunities
n
Log all customer activities and interactions in Salesforce
n
Contribute to internal process improvements and product testing (UAT)
n
n
What You Bring
n
n
Experience in delivering training or customer education
n




Strong communication and presentation skills
n
Ability to influence and build solid relationships
n
Attention to detail and a proactive approach
n
n
Bonus Skills (Nice to Have)
n
n
Knowledge of ISO ****/ISO **** Standards
n
Proficiency in Canva
n
n
Why Join Intertek?
n
n
Join a globally recognised organisation with a strong reputation for quality, safety and assurance.
n
Work in a varied role that goes beyond traditional customer service.
n
Build experience across customer onboarding, training, digital platforms and product support.
n
Work collaboratively with Customer Service, Sales and Product teams.
n
Develop your knowledge of Intertek Inform's subscription platforms and services.
n
Enjoy the flexibility of a hybrid working environment.
n
Be part of a team focused on delivering an excellent customer experience and helping customers get greater value from our solutions.
n

📌 Customer Service Specialist (New South Wales)
🏢 Intertek
📍 New South Wales