Job Description
Escapes Concierge & Guest Services Agent Belle Property Glenelg Adelaide, South Australia, Australia
n
About the role
n
We are seeking a confident, proactive problem solver who thinks outside the box, takes ownership, communicates respectfully, works with urgency and is a genuine team player. This role plays a critical part in ensuring operational excellence and an exceptional guest experience across our luxury short-stay apartments, supporting the Manager with the smooth day-to-day running of the properties. The role combines guest service and administration with a hands-on approach to property operations, including responding to guest enquiries, coordinating cleaners and contractors, conducting property inspections, assisting with apartment preparation and ensuring each property is clean, well-presented and guest-ready. You will take pride in maintaining our high standards and ensuring guests receive a seamless and skilled experience from arrival to departure.
n
Key responsibilities
n
n
Attend daily Escapes team meetings to structure the day
n
Respond to guest enquiries and requests promptly, professionally and with a high level of attention to detail
n
Manage reservations and ensure guests are checked in and checked out correctly, with all relevant correspondence issued in a timely manner
n
Manage booking platform and AI enquiries and responses
n
Follow up outstanding guest documentation and payments
n




Conduct hands-on property inspections to ensure apartments are clean, well-presented, fully equipped and ready for guest arrivals
n
Coordinate clear and effective communication with cleaners, contractors and relevant departments to ensure tasks are completed efficiently and to a high standard
n
Assist with property preparation and address any issues or maintenance requirements prior to guest check-in
n
Proactively identify opportunities to improve the guest experience and property presentation
n
Participate in rotating after hours on call roster
n
n
About you
n
n
Current drivers licence and reliable vehicle
n
Previous experience in holiday rentals or accommodation (preferred)
n
Strong computer literacy and confidence with software systems
n
Excellent written and verbal communication skills
n
Strong time management
n
A customer focused mindset with a passion for delivering great guest experiences
n
Experienced hospitality, accommodation or guest services professional
n
Highly organised, proactive and solutions-focused, with the ability to multitask and remain calm under pressure
n
n
About us
n
n
Honest - we have genuine conversations
n
Optimistic - we are positive and energetic
n
United - we play as one team
n
Supportive - we care, show respect and celebrate
n
Excellence - we take responsibility and we succeed
n

📌 Escapes Concierge & Guest Services Agent (South Australia)
🏢 Belle Property Glenelg
📍 South Australia