Job Description
You'll be the driving force behind day-to-day operations — the person who sets the tone for the team, keeps service running smoothly during our busiest periods, and makes sure every guest leaves happy. This is a role for someone who genuinely loves hospitality, thrives under pressure, and takes pride in running a tight, well-loved venue.
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Key responsibilities
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Leading, rostering, and engaging front-of-house staff across breakfast, lunch, and dinner services
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Overseeing daily floor operations to ensure fast, friendly, and consistent guest experiences
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Recruiting, training, and developing team members, and building a strong shift-leader bench
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Managing stock control, supplier ordering, and cost of goods for beverages and front-of-house consumables
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Handling cash reconciliation, POS management, and daily/weekly reporting
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Resolving customer feedback and complaints professionally and promptly
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Ensuring full compliance with food safety, RSA, WHS, and liquor licensing requirements
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Working closely with the kitchen team and owners to maintain quality, consistency, and venue standards
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Driving rosters and labour costs in line with budget targets
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Supporting marketing and community initiatives to build repeat custom and local reputation
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About you
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2+ years' experience as a Restaurant Manager or senior Assistant Manager in a busy, high-volume venue
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Proven leadership skills with the ability to manage, coach, and get the best out of a team
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Strong understanding of P&L;, cost control, rostering, and stock management
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Current RSA (and RSF if applicable in your state)
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Excellent communication and problem-solving skills, especially during high-pressure service
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A calm, organised, and hands-on approach — happy to be on the floor, not just behind a desk
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Experience with POS systems and rostering software
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Flexibility to work the venue's operating days, including Saturdays and Sundays
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Full working rights in Australia
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About us
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Ca Phê Mai (Kiaora Lane, Double Bay) is a contemporary Vietnamese all-day cafe and evening wine bar in Double Bay. Specialty coffee, banh mi and pho run Tuesday to Sunday. Each evening the room shifts into dinner: small plates built for sharing and a natural wine list that leans towards low-intervention growers. We're known for our warm hospitality, buzzing atmosphere, and a menu that keeps regulars coming back.
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Competitive salary package, negotiable based on experience
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Staff meals and generous team discounts
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A supportive, close-knit team and hands-on ownership
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Genuine opportunity to grow with the business as it expands
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A well-established venue with a loyal, growing customer base

📌 Restaurant Manager (New South Wales)
🏢 Ca Phe Mai
📍 New South Wales