Job Description
Drive Your Career Forward with Shannons - Join Australia's Leading Team of Motoring Enthusiasts
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Full-time | Newcastle | Hybrid working available
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Join Shannons, recently recognised as Insurer of the Year, and turn your passion for motoring into a full-time career where your interests genuinely matter.
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Based in Newcastle, you'll spend your day speaking with fellow enthusiasts about cars, bikes, builds and restorations, helping them protect what they love most.
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What makes this role different?
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Insurer of the Year - join an award-winning, specialist motoring insurer
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Full-time role - 37.5 hours per week
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Monday to Friday Roster
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Hybrid working model - ***** office and home after training
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Start date: Wednesday 9th September
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Salary: $72,800 package
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What you'll do
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At Shannons, we don't just insure vehicles. We live and breathe them.
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From classic Holdens to modern performance cars, our customers are passionate about their vehicles. You'll be part of a team that understands that connection.
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In this role you will:
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Speak with fellow enthusiasts and provide expert insurance guidance
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Help customers arrange current cover or update existing policies
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Build genuine connections through shared interests and vehicle knowledge
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Navigate multiple systems to provide accurate and efficient support
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Deliver exceptional customer experiences while meeting performance targets
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Complete a comprehensive 7-week full-time training program
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What you'll bring
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Genuine passion for cars, motorcycles or motoring culture
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Strong customer service experience
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Clear and confident communication skills
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Ability to simplify information for customers
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Confidence using technology and multiple systems
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Positive, team-focused attitude and willingness to learn
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Commitment to the Tuesday to Saturday roster
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A suitable home office setup, or willingness to create one
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What we can offer you
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Competitive salary: $72,800 including 12% super
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Additional incentives: Penalties on eligible shifts & performance-based incentives
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Work-life balance: Versatile work options - 50% in office, 50% work from home
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Leave benefits: 20 weeks paid parental leave, emergency response leave, military service leave
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Perks & discounts: Discounts across 400+ major retailers
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Career growth & development: Recognition programs, career development pathways, study support
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Community & giving back: Paid volunteer leave, matched giving through our community programs
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Shift & Training Information
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We are currently recruiting for:
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Monday to Friday | 37.5 hours per week - Start window between 9am and 11am
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You will complete 7 weeks of full-time onsite training at our Newcastle office before moving into hybrid working arrangements.
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'Start window' means your rostered start time may vary within the listed hours. You must be able to fully commit to the shift option selected.
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About Shannons
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Shannons is Australia's leading insurer for motoring enthusiasts and supports more than 1,200 motoring events across the country every year.
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As part of the Suncorp Group, you'll join a trusted organisation with a brand that genuinely understands and celebrates automotive passion.
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If you're the person friends come to for car advice, spend your weekends at car shows, or simply love talking all things motoring, we'd love to hear from you.
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Chase the Sun and apply today.

📌 Customer Service Specialist (Shannons) (New South Wales)
🏢 Suncorp
📍 New South Wales