Job Description
We're hipages, Australia's #1 digital platform connecting households with trusted home improvement businesses. As an ASX-listed tech company, we're on a mission to transform the home improvement industry to build better lives for everyone.
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With teams across Australia, New Zealand, the Philippines and Vietnam, we work as one team with a shared purpose.
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We're proud to be a certified Great Place to Work and WORK180's #1 Employer for Women. At hipages, you'll find real impact, growth opportunities and a workplace where everyone belongs.
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Why join our Sales team:
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$80K + super + $42K uncapped commission, benefits and perks
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hi-Achiever Club recognises and rewards high performance with awesome incentives and prizes
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Work for a market leader in the industry as part of a high-performing team
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Birthday, anniversary and volunteer leave
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About the Role:
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Our Account Managers are the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.
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This is a high-volume phone-based role, where you will manage a portfolio of 700+ accounts. Your goal is to help tradies maximise their return on investment through our platform, ensuring they get the most value from their subscriptions.
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Here's what your day-to-day looks like:
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Make at least 60 dials or 2.5 hours of talk time per day through inbound/outbound calls.
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Hit revenue targets by upselling, renewing subscriptions, and handling debt collection.
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Manage a portfolio of 700+ tradie customers, typically sole traders and small business owners.
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Engage with tradie customers over the phone, learning about their businesses, understanding their pain points, and helping them succeed.
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Renew tradies' subscription contracts before they expire.
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Identify opportunities to upgrade subscription packages to suit their business needs.
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Retain customers by addressing inquiries, solving problems, and providing tailored solutions.
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Negotiate payment plans that benefit both the customer and the business.
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About You:
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You've got 2+ years experience in high-volume phone sales and comfortable with making ***** dials a day or hitting 2.5 hours of talk time.
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You're resilient and driven to hit daily, weekly and monthly sales targets.
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You have strong verbal and written communication skills and negotiation capabilities.
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Life at hipages:
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We're more than just a workplace - we're a place where you can be yourself, do great work and grow your career. Recognised as a Excellent Place to Work, our inclusive, supportive culture helps people thrive.
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You'll use the best tools and tech, with real impact on our products and customers. We invest in your development and lead with coaching, not micromanagement – it's why 85% of our team say their leader is great.
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And there's more:
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Diverse, collaborative teams that love solving problems
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Agile squads, hackathons, off-sites and roadshows
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Extra leave for birthdays, volunteering, and more
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Healthy snacks, continental breakfast and fresh fruit
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Sydney CBD office near Town Hall and Gadigal Stations
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Tailored growth support, mentoring and stretch projects
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A vibrant social scene - we work hard and have fun doing it
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At hipages, innovation and collaboration thrive in diverse and inclusive teams.
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We're proud to be endorsed byWORK180for supporting women's careers and we value diversity across culture, age, gender identity and sexual orientation.
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Research shows that men often apply when they meet just 60% of the criteria, while women and minority groups wait until they tick every box. If you think you'd be a great fit - even if you don't meet every requirement- we'd love to hear from you.
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We're also a Circle Back Initiative Employer, which means we commit to responding to every applicant.

📌 Account Executive (Sales & Retention) (New South Wales)
🏢 hipages Group
📍 New South Wales