Job Description
Ipswich City Dental is seeking an exceptional Front Desk Coordinator to join our skilled and patient-focused team.
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As the first point of contact for our patients, this role is far more than reception - it is a key leadership position within the practice, responsible for creating a seamless, welcoming and highly professional patient experience.
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We are looking for someone who thrives in a fast-paced clinical environment, communicates with confidence and warmth, and takes genuine pride in organisation, efficiency, and patient care.
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If you are highly organised, proactive, and passionate about delivering outstanding service, this is an opportunity to join a supportive team that values excellence, growth, and teamwork.
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Why Join Ipswich City Dental
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We believe great practices are built by great people. Our team culture is supportive, collaborative and focused on continuous improvement.
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You will benefit from:
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A supportive and highly respected clinical team
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Ongoing mentoring and professional development
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Opportunities for career progression within the practice
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A positive, professional and team-oriented workplace culture
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Performance-based incentives for outstanding contribution
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The opportunity to play a key role in shaping the patient experience
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The Role
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As our Front Desk Coordinator,



you will be responsible for ensuring the smooth day-to-day flow of the practice while delivering a consistently exceptional patient experience.
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Your responsibilities will include:
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Creating a warm, professional first impression for every patient
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Managing appointment scheduling and daily workflow coordination
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Handling phone enquiries, new patient bookings and patient communications
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Managing recall systems and follow-up communication
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Supporting the clinical team to maintain efficient practice operations
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Maintaining accurate patient records and administrative processes
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Upholding the practice's high standards of professionalism and care
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What We Are Looking For
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The ideal candidate will demonstrate:
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Exceptional communication and interpersonal skills
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Strong organisation and multitasking ability
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Confidence managing a busy reception environment
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A proactive, solutions-focused approach to problem solving
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A genuine passion for patient care and customer service
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The ability to work both independently and collaboratively within a team
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A polished, professional presentation
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Highly regarded
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Certificate in Dental Assisting
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Experience with dental practice management software
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This Role Is Perfect For Someone Who
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Enjoys being the central coordinator of a busy practice
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Is motivated, reliable and career-focused
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Wants to grow within a modern and supportive dental practice
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📌 Front Desk Coordinator (Queensland)
🏢 seek.com.au
📍 Queensland