Job Description
Administration & Customer Service Coordinator
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St Marys, Sydney NSW | Full-Time
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$80,000 – $90,000 + Super + Performance-Based Bonus
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About Us
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We are an established and growing Australian company operating across the environmental services, resource recovery and logistics sectors, providing essential services to commercial customers across Sydney and NSW.
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Our business is built on reliable service, strong operational capability and long-term customer relationships. As we continue to grow, we are investing in our people, systems and customer service capabilities to support the next stage of our development.
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About the Role
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This is a customer-focused role requiring robust administration skills, a high level of computer literacy, and exceptional customer service and communication skills.
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You will be responsible for a combination of customer relationship management and day-to-day administration, including invoicing, data entry, emails, customer records and business systems.
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A significant part of the role will involve proactively communicating with our existing customers, maintaining strong relationships, understanding their ongoing needs and ensuring they continue to receive a high level of service.
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We are looking for someone who is equally confident working with computers and working with people - highly organised and accurate behind the scenes, while warm, professional and confident when communicating with customers.
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The balance between administration and customer relationship management may develop over time depending on business needs and the successful candidate's strengths.
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Key Responsibilities
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Proactively contact existing customers on a daily basis to maintain strong relationships and understand their ongoing service requirements
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Answer incoming calls and respond to customer enquiries by phone and email
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Build and maintain long-term customer relationships
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Follow up customer requests, enquiries and outstanding matters
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Reconnect with customers who have become less active
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Maintain accurate customer records, notes and follow-up actions
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Prepare, process and issue customer invoices
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Perform accurate data entry and maintain company databases
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Manage emails, electronic records and documentation
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Prepare and update Excel spreadsheets and internal reports
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Coordinate customer requirements with internal teams
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Identify customer needs, service opportunities and potential issues
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Ensure customer matters are followed through to completion
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Provide general administration and office support as required
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About You
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We are looking for an experienced office professional with a strong combination of administration, computer and customer relationship skills.
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Several years of administration, customer service, service coordination or similar experience
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Strong computer skills and a high level of computer literacy
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Strong working knowledge of Excel, Outlook and Microsoft Office
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Experience with invoicing, data entry and customer databases
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Experience using CRM, accounting or other business management systems
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Excellent attention to detail and accuracy
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Exceptional verbal communication and interpersonal skills
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Strong experience communicating with and maintaining relationships with customers
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Confidence proactively contacting customers on a regular basis
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A warm, professional and confident telephone manner
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Strong written English and professional email communication skills
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Excellent organisation, time-management and follow-up skills
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The ability to manage multiple priorities and learn new systems quickly
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A proactive approach and willingness to take ownership of responsibilities
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Experience within transport, logistics, automotive, environmental services, resource recovery or another service-based business will be highly regarded but is not essential.
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What We Offer
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$80,000 – $90,000 + Super, depending on experience
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Performance-based bonus opportunities linked to individual and business performance
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An established and growing Australian business
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A varied role with genuine responsibility and ownership
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Opportunity for professional growth as the business continues to expand
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Exposure to customer relationships, administration, accounts and business operations
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Supportive and practical team environment
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📌 Administration & Customer Service Coordinator (New South Wales)
🏢 ACCESS RENEWABLES
📍 New South Wales