Job Description
Contact Centre Agent – Norwest Medical Imaging
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At Synergy Radiology, our people, patients and referrers are at the heart of everything we do. We are looking for a friendly and patient-focused Contact Centre Agent to join our team at Norwest Medical Imaging and help deliver a positive experience at every interaction.
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About Us
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Synergy Radiology is a trusted provider of Radiology services, with a network of more than 10 practices. We are committed to delivering high-quality, patient-centred care and fostering a supportive and professional workplace where our people are encouraged to learn, develop and grow.
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Our Contact Centre team plays an important role in providing a seamless experience for patients and referring doctors across our practices.
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The Role
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As a Contact Centre Agent, you will support patients and referring doctors across phone and digital channels. Comprehensive training and ongoing support will be provided.
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We are offering full-time, part-time and casual contracts.
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Shift Timing
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Monday–Friday: Business hours are 8:00 am–5:30 pm, with shifts rotated between staff.
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Saturday: 8:00 am–12:00 pm.
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Sunday: Occasional Sunday shifts may be offered after the training period.
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Responsibilities include:
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Handle inbound and outbound calls from patients and doctors.
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Book and reschedule patient appointments via phone and digital platforms.
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Respond to patient and referrer enquiries.
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Maintain accurate patient information and databases.
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Provide billing and appointment preparation information.
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Assist with image access and general administrative support.
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Provide a high standard of customer service across all interactions.
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About You
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We are looking for someone who:
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Has customer service or contact centre experience; high-volume experience is desirable.
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Has previous chat/digital customer service experience, preferred but not essential.
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Has a friendly, welcoming and positive attitude.
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Is confident learning and working across multiple systems and platforms.
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Has excellent communication, organisational and attention-to-detail skills.
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Works well collaboratively in a fast-paced team environment.
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Radiology administration experience is highly regarded.
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Why Join Synergy Radiology?
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Competitive remuneration with annual reviews.
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Comprehensive industry training and ongoing support.
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Opportunities for career growth and development.
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Supportive team environment and team-building events.
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Recognition and rewards programs.
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Newly renovated workspace with up-to-date equipment.

📌 Contact Centre Agent - Norwest Medical Imaging (New South Wales)
🏢 Synergy Radiology
📍 New South Wales