Accenture Australia is seeking a Service Request Analyst to champion our Service Request and Catalogue practices in Canberra. You will align with ITIL standards, audit requests for accuracy, and lead CSI initiatives to streamline the catalogue.
You will collaborate with service owners and technical teams, develop transparent demand models, and create dashboards to monitor trends and performance. Solid communication to non-technical stakeholders is essential.
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📌 Senior Service Request Analyst Itil & Catalogue Lead Canberra
🏢 Accenture Australia
📍 Canberra
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