Job Description
We're on the hunt for a Member Success Manager to become the heartbeat of our member experience. This is a highly relationship-focused role, perfect for someone who loves talking to people, building genuine connections, and making sure every member receives an exceptional experience.
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You'll become the go-to person for our members - from the moment they join, right through their membership journey, to renewal (and everything in between). Working closely with our Director and General Manager, you'll manage onboarding, communications, appointments, CRM activity and reporting, while also providing valuable executive support to our Director in his day-to-day member interactions.
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If you're highly organised, proactive, and get genuine satisfaction from helping people and getting things done - we want to hear from you.
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Key Responsibilities
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Own the day-to-day member experience, acting as the trusted go-to person for our member community
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Manage all member enquiries and communications via phone, email, SMS and WhatsApp
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Manage the complete membership lifecycle
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Run current member onboarding, Kick Off Calls (including platform walkthroughs) and 6-month reviews
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Maintain accurate CRM records, notes and follow-up actions in GHL
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Manage calendars and appointments, including coordinating the Director's schedule for member meetings
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Review member reports and AI-generated insights to proactively identify engagement opportunities and risks
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Provide executive support to the Director & General Manager, keeping them informed and organised on all member matters
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Support accounts and admin tasks, including email support and assisting with billing enquiries
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Assist with sales enquiry calls and qualification for prospective members
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Contribute to member communications, events, webinars and retention campaigns
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Travel required in this role across Australia to our events being 14 events per year between March – November.
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About You
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Exceptional communication and relationship-building skills, with a confident phone manner
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Highly organised with strong attention to detail and follow-up
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Comfortable managing competing priorities and multitasking in a fast-paced environment
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A genuine customer service and member-focused mindset
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Proactive, accountable and solution-oriented approach to your work
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Confident communicating across phone, email, SMS and WhatsApp
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Experience with CRM systems, automations and calendar management is advantageous
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Experience using GoHighLevel (GHL) is highly regarded but not essential
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Strong keynote software presentation skills – highly regarded.
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Proficient in Microsoft Suite, specifically excel highly regarded.
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Why Join Us?
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Lifestyle Tradie helps tradies build businesses that give them more freedom, profit and lifestyle. We're a fast-growing, close-knit team that's genuinely passionate about seeing our members succeed - and we're looking for someone just as passionate to join us. You'll be joining a team that values people, relationships, accountability and getting results.
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This is an opportunity to take genuine ownership of an important role within the business, build strong relationships with our member community and make a real difference to the experience our members have with Lifestyle Tradie.
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If you're an organised, people-focused superstar who loves taking ownership and making things happen, we want to hear from you.
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We're looking for someone who can start late early October ****.

📌 Member Success Manager (New South Wales)
🏢 Lifestyle Tradie Group
📍 New South Wales