Job Description
Great team & professional / friendly doctors
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Rate of pay is above Award and relative to experience
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About the Role and Our Practice
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As our Patient Concierge / Reception Person, you will play a central role in the day-to-day patient experience. You will welcome patients warmly and professionally, create a genuinely personal experience, and support patients before and after consultations.
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COSMEX is an established plastic surgery practice with an experienced and supportive team. We operate during standard business hours.
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To be an eligible candidate, you must be available to work between the hours of 8.30am or 9.00am, and to work through until 5.00pm to 5.30pm, with occasional finishes at 6.00pm when required.
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Availability across these hours is an essential requirement of the position.
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Key Responsibilities
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Welcoming patients warmly and professionally
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Creating a genuinely personal experience
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Managing a busy front desk and telephone
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Scheduling appointments and managing patient bookings
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Supporting patients before and after consultations
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Providing information about appointments, procedures and next steps
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Processing payments and maintaining accurate patient records
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Managing correspondence, emails and general administration
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Liaising with surgeons, nurses and other members of the clinical team
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Maintaining confidentiality and handling sensitive patient information appropriately
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About You
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Previous experience in medical, specialist or private practice reception
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Warm, friendly and naturally welcoming
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Confident and professional in your communication
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Calm and composed when the reception area gets busy
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Highly organised and able to manage competing priorities
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Accurate and attentive to detail
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Comfortable discussing sensitive and confidential matters
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Proactive rather than waiting to be told what needs doing
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A team player who is happy to pitch in wherever needed
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Reliable and committed to being an important part of the team
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A welcoming and supportive team setting
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Opportunity to develop your skills and grow with the practice
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Exposure to the specialist plastic surgery and aesthetic environment
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Staff benefits and discounts
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A short walk from Epping Station
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COSMEX is an equal opportunity employer.

📌 Medical Reception (New South Wales)
🏢 seek.com.au
📍 New South Wales