Job Description
We are seeking an experienced Team Leader to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a robust leader who can coach, motivate, and drive results.
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Key Responsibilities
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Manage and lead a team of 7 appointment setters / sales agents
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Oversee daily call centre operations and performance
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Set KPIs and drive appointment and sales targets
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Train, coach, and monitor call quality and conversions
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Implement scripts, processes, and performance improvements
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Track results, prepare reports, and optimise productivity
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Ensure team accountability and high standards
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Requirements
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Previous experience managing a small sales or call centre team
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Strong background in appointment setting / outbound sales
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Hands-on leadership and coaching ability
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Results-driven and target-focused mindset
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Experience with CRM and call reporting systems
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What We Offer
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Competitive salary + performance bonuses
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Stable hours and a focused team environment
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Opportunity to grow with the business
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Supportive management and clear expectations

📌 Call Centre Manger/Team Leader (New South Wales)
🏢 seek.com.au
📍 New South Wales