Job Description
Medcast is a healthcare education and technology company on a growth trajectory - home to MedLuma, our AI-powered clinician platform, and a team that partners with government, Primary Health Networks, hospitals and practices across Australia.
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About the Role
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We're looking for a hands-on Customer Success Manager to lead the day-to-day delivery of our customer success function. Reporting to the COO and supported by a Customer Success Associate, you'll own the customer portfolio end-to-end, from onboarding through to renewal, while helping to build the processes and foundations that will shape this function as it scales.
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This is a role for someone who genuinely enjoys the craft of customer success: building relationships, solving problems, and getting hands-on with the work, while also stepping into some early people leadership.
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What You'll Do
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Manage day-to-day relationships across a portfolio of customers, including key accounts
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Lead customer onboarding, check-ins and business reviews
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Own renewal conversations and identify expansion opportunities in partnership with Sales/Growth
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Monitor account health and get ahead of churn risk
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Provide day-to-day coaching and support to our Customer Success Associate
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Help shape the customer success playbook,



tools and ways of working as the function matures
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Partner closely with Product, Sales and Support to keep the voice of the customer front and centre
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What You'll Bring
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Experience in a customer success, account management or client relationship role
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Some experience mentoring or supporting others (formal or informal)
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Strong relationship-building skills and the confidence to manage renewal and retention conversations
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Comfort working with CRM/customer success tools and interpreting customer data
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A proactive, solutions-oriented approach - you like solving problems, not just flagging them
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Experience in a fast-growing SaaS, technology or qualified services business is a plus
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Healthcare or health education sector experience is highly regarded but not essential
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Why Join Medcast?
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Be part of a mission-driven business making a genuine difference in healthcare education
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Hybrid working (we have offices in Sydney and Bowral)
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Room to grow
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Work closely with a supportive COO and a small, connected team
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Medcast is committed to diversity, inclusion, and workplace flexibility. We welcome applications from all members of our community and strive to provide equitable access to opportunities.

📌 Customer Success Manager (New South Wales)
🏢 Medcast
📍 New South Wales