Job Description
XtraClubs is looking for an experienced Retail Manager to lead our new Parramatta club. If you are a people-focused leader with experience managing a busy customer-facing operation, developing high-performing teams and delivering an exceptional customer experience, this is an opportunity to take ownership of your own location within a growing wellness brand. About the role
As Retail Manager, you will own the performance and day-to-day operation of the Parramatta club. You will lead the team, manage staffing and budgets, maintain strong safety and operating standards, and ensure every member receives a consistently excellent experience. This is a hands-on leadership role covering people management, commercial performance, customer service, workplace safety, facility presentation, maintenance coordination and incident management.
Key responsibilities
Lead, recruit, train, coach and performance-manage Club Attendants
Build and manage rosters that meet customer demand and labour budgets
Oversee the club's daily operations, presentation, cleanliness and safety
Ensure compliance with company policies, standard operating procedures and workplace health and safety requirements
Maintain consistently high customer service standards across every member touchpoint
Manage escalated member concerns professionally and ensure issues are resolved
Monitor club budgets and performance, analyse variances and identify opportunities to improve efficiency
Coordinate contractors, suppliers, technicians and internal support teams
Conduct regular operational and safety checks and arrange required maintenance
Manage and document incidents, corrective actions and follow-up requirements
Support membership growth, retention and local promotional activities




Provide clear operational and performance reporting to senior management
What we're looking for Essential:
Proven leadership and people-management experience in a retail, wellness, fitness, leisure, hospitality or comparable customer-facing environment
Demonstrated ability to recruit, train, coach and performance-manage frontline employees
Strong customer service and communication skills, including experience resolving escalated concerns
Experience preparing rosters, managing labour costs and operating within budgets
Sound knowledge of workplace health and safety, incident reporting and corrective-action processes
Solid organisational, commercial and problem-solving skills
Confidence coordinating contractors, suppliers and maintenance activities
Competence using rostering, booking, access-control and standard office software
Current
First Aid and CPR certification, or willingness to obtain these before commencing Desirable:
A diploma or degree in business, hospitality management or a related field
Previous responsibility for a site-level budget or profit and loss performance
Experience in the wellness, fitness, leisure, hospitality or retail sectors
Experience in a multi-site or high-volume operation
Experience supporting grand openings, local partnerships, events or member-engagement initiatives
What's in it for you
Take ownership of the performance and culture of your own club
Join a growing Australian wellness and lifestyle brand
Work with a supportive and cooperative leadership team
Enjoy genuine autonomy and opportunities for career development
Help establish a new XtraClubs community in Parramatta
This is a permanent, full-time, on-site position. Availability across the club's operating hours, including some early mornings, evenings and weekends, will be required. Salary: $80,000–$90,000 per annum plus superannuation.
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📌 Retail Manager (Sydney)
🏢 XTRA WELLNESS
📍 Sydney